Design Thinking (Wk 5)

Question 1

What is design thinking?

Answer 1

Having a design action plan with a set of THINKING mindsets to solve a PROBLEM

Question 2

Why is Design Thinking important?

Answer 2

• creative confidence in your abilities to adapt and respond to new challenges
• are able to identify and develop innovative, creative solutions to problems you and others encounter
• can contribute to solving the complex challenges the world faces esp in healthcare (VUCA) (e.g. imagine Al taking over
  Drs and nurses decision making?

Question 3

Stanford design school Design Thinking Process

Answer 3

1. Empathise
2. Define
3. Ideate
4. Prototype
5. Test

Question 4

Stanford design school Design Thinking Process - Empathise

Answer 4

• Immerse in that situation or experience
• Observe - view users and behavior in the context of their lives
• Engage in conversation to tell stories of their experiences to understand stakeholders
• Simply put try out yourself
• Ask them share context
• Engage stakeholders and share their stories and can give u a better picture of the problem
• Don’t just ask what is the problem

Question 5

Stanford design school Design Thinking Process - Define a Problem

Answer 5

Need to define the problem you want to solve BEFORE spending time and resources on generating possible solutions

Write the Problem Statement

Question 6

What is the structure of a problem statement

Answer 6

User + Need + Goal = Problem Statement

Question 7

Stanford design school Design Thinking Process - Ideate

Answer 7

Sketch many ideas
Don’t look for perfect idea, don’t love your first idea
Welcome wild ideas
Ignore constraints

Cluster your ideas

Question 8

Stanford design school Design Thinking Process - Prototype and test

Answer 8

Early sample, model or release of a product built to test a concept or process

Question 9

How to test your prototype?

Answer 9

1. Prepare
2. Conduct (brief research objective, don’t be bias, learn not to defend, don’t oversell)
3. Decide (collect positive and negative outcome, quali feedback)

Question 10

Kotter’s 8 step change model

Answer 10

Step 1: Create urgency
Step 2: Form a powerful coalition
Step 3: Create a vision for change
Step 4: Communicate the vision
Step 5: Empower Action
Step 6: Create quick wins
Step 7: Build on change
Step 8: Make it part of the culture

Question 11

Lewin’s Force-Field Theory of Change consists of 2 main categories. What are they?

Answer 11

1. Force Field Analysis
2. Theory of Change / Change model (Unfreezing, Moving, Refreezing)

Question 12

Under Lewin’s Change Model, what is “unfreezing”?

Answer 12

Process of “thawing”/getting ready
Gather data
Identify the problems
Decide if change is needed, and make others aware of the need of change
Building trust
Motivating for the change

Question 13

Under Lewin’s Change Model, what is “moving/changing”?

Answer 13

Develop plan
Set goals
Identify resistance
Develop strategies
Get agreement and set target
Implement the change
Provide support
Evaluate/modify the change
View problem from new perspective

Question 14

Under Lewin’s Change Model, what is “Refreezing”?

Answer 14

Reinforce new patterns of behaviour
Support others so that change continues