design issues part 2 Flashcards
what is QFD
quality function deployment
what is QFD a systematic transformation of
customer requirements and expectations into manufacture able products and process parameters
what does QFD translate
the voice of the customer into the voice of the engineer
what are the benefits of QFD
better understanding of customer needs
involves manufacturing in the design process
documentation of design process
how are operational managers involved in supply network design
design their supply network
what is every operation a part of
a larger interconnected network, supplier’s suppliers and customer’s customers
with structure and scope of operations, what are the directions in which operations expand
upstream (towards raw material supplier and component maker) or downstream (wholesaler, retailer)
