Deming's Seven Deadly Diseases

Question 1

Disease 1

Answer 1

Lack of constancy of purpose.

Question 2

Disease 2

Answer 2

Emphasis on short-term profits.

Question 3

Disease 3

Answer 3

Evaluation by performance, merit rating, or annual review of performance.

Question 4

Disease 4

Answer 4

Mobility of management.

Question 5

Disease 5

Answer 5

Running a company on visible figures alone.

Question 6

Disease 6

Answer 6

Excessive medical costs. (U.S. Only?)

Question 7

Disease 7

Answer 7

Excessive costs of warranty, fueled by lawyers who work on contingency fees. (U.S. Only?)