Deming's Fourteen Points

Question 1

Point number 1

Answer 1

Create constancy of purpose for improvement of product and service.

Question 2

Point number 2

Answer 2

Adopt the new philosophy.

Question 3

Point number 3

Answer 3

Cease dependence on mass inspection.

Question 4

Point number 4

Answer 4

End the practice of awarding business on price tag alone.

Question 5

Point number 5

Answer 5

Improve constantly and forever the system of production and service.

Question 6

Point number 6

Answer 6

Institute training.

Question 7

Point number 7

Answer 7

Institute leadership.

Question 8

Point number 8

Answer 8

Drive out fear.

Question 9

Point number 9

Answer 9

Break down barriers between staff areas.

Question 10

Point number 10

Answer 10

Eliminate slogans, exhortations, and targets for the workforce.

Question 11

Point number 11

Answer 11

Eliminate numerical quotas.

Question 12

Point number 12

Answer 12

Remove barriers to pride of artisanship.

Question 13

Point number 13

Answer 13

Institute a vigorous program of education and retraining.

Question 14

Point number 14

Answer 14

Take action to accomplish the transformation.