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MGMT 4340 Quality > Chapter 4 > Flashcards

Chapter 4 Flashcards

1
Q

Best-ration approach

A

TO BE ANSWERED…

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2
Q

Black-and-white approach

A

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3
Q

Conflicting values

A

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4
Q

Corporate Social Responsibility

A

TO BE ANSWERED…

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5
Q

Ethical dilemma

A

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6
Q

Ethics

A

TO BE ANSWERED…

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7
Q

Full-potential approach

A

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8
Q

Gray area

A

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9
Q

Integrity

A

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10
Q

Morality

A

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11
Q

Morning-after test

A

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12
Q

Perceived personal interest

A

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13
Q

Responsibility

A

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14
Q

Trust

A

TO BE ANSWERED…

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15
Q

Values

A

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16
Q

Define the term Ethics.

A

TO BE ANSWERED…

17
Q

What is morality?

A

TO BE ANSWERED…

18
Q

Explain how a certain behavior could be legal but not ethical.

A

TO BE ANSWERED…

19
Q

What role does trust play in a total quality setting?

A

TO BE ANSWERED…

20
Q

Describe how managers can build trust.

A

TO BE ANSWERED…

21
Q

What role do values play in a total quality setting?

A

TO BE ANSWERED…

22
Q

What role does integrity play in a total quality setting?

A

TO BE ANSWERED…

23
Q

What role does responsibility play in a total quality setting?

A

TO BE ANSWERED…

24
Q

Describe and differentiate among the following approaches to ethics: best-ratio approach, black-and-white approach, and full-potential approach.

A

TO BE ANSWERED…

25
Q

What is the manager’s role in ethics?

A

TO BE ANSWERED…

26
Q

Explain the organization’s role in promoting ethical behavior.

A

TO BE ANSWERED…

27
Q

Why, in your own words, would an otherwise ethical person make an unethical decision?

A

TO BE ANSWERED…

28
Q

Define the term corporate social responsibility.

A

TO BE ANSWERED…

MGMT 4340 Quality (9 decks)

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