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MGMT 4340 Quality > Chapter 6 > Flashcards

Chapter 6 Flashcards

1
Q

Advocates

A

TO BE ANSWERED…

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2
Q

Assess

A

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3
Q

Avoid surprises

A

TO BE ANSWERED…

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4
Q

Be constructive

A

TO BE ANSWERED…

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5
Q

Courtship strategies

A

TO BE ANSWERED…

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6
Q

Create a positive environment

A

TO BE ANSWERED…

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7
Q

Emotional transition process

A

TO BE ANSWERED…

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8
Q

Expect

A

TO BE ANSWERED…

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9
Q

Facilitating change

A

TO BE ANSWERED…

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10
Q

Fear

A

TO BE ANSWERED…

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11
Q

Hearts-and-minds approach

A

TO BE ANSWERED…

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12
Q

Hostile environment

A

TO BE ANSWERED…

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13
Q

Incorporate the change

A

TO BE ANSWERED…

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14
Q

Involve potential resisters

A

TO BE ANSWERED…

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15
Q

Loss of control

A

TO BE ANSWERED…

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16
Q

Mentor

A

TO BE ANSWERED…

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17
Q

Model

A

TO BE ANSWERED…

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18
Q

Monitor

A

TO BE ANSWERED…

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19
Q

More work

A

TO BE ANSWERED…

20
Q

Move slowly at first

A

TO BE ANSWERED…

21
Q

Organizational culture

A

TO BE ANSWERED…

22
Q

Orient

A

TO BE ANSWERED…

23
Q

Plan

A

TO BE ANSWERED…

24
Q

Quality culture

A

TO BE ANSWERED…

25
Q

Quid pro quo

A

TO BE ANSWERED…

26
Q

Reinforce and maintain quality

A

TO BE ANSWERED…

27
Q

Resisters

A

TO BE ANSWERED…

28
Q

Respond quickly and positively

A

TO BE ANSWERED…

29
Q

Start small and be flexible

A

TO BE ANSWERED…

30
Q

Support

A

TO BE ANSWERED…

31
Q

Treat people with dignity and respect

A

TO BE ANSWERED…

32
Q

Uncertainty

A

TO BE ANSWERED…

33
Q

Understand

A

TO BE ANSWERED…

34
Q

Who-what-when-where-how model

A

TO BE ANSWERED…

35
Q

Work with established leaders

A

TO BE ANSWERED…

36
Q

Define the expression Quality Culture

A

TO BE ANSWERED…

37
Q

Explain why the implementation of total quality requires cultural change.

A

TO BE ANSWERED…

38
Q

List and describe the steps involved in laying the foundation for a quality culture.

A

TO BE ANSWERED…

39
Q

What are the characteristics shared by companies that have a quality culture?

A

TO BE ANSWERED…

40
Q

Why is change so difficult for people?

A

TO BE ANSWERED…

41
Q

Describe the paradigm that should be adopted by advocates of change.

A

TO BE ANSWERED…

42
Q

Explain four reasons why people resist change.

A

TO BE ANSWERED…

43
Q

List and describe the strategies that can be used to overcome resistance to change.

A

TO BE ANSWERED…

44
Q

What strategies would you use to establish a quality culture in organizations?

A

TO BE ANSWERED…

45
Q

Explain which strategy is more important (either establishing a quality culture or overcoming resistance to change), and why.

A

TO BE ANSWERED…

46
Q

Why is it sometimes necessary to change leaders to ensure cultural change?

A

TO BE ANSWERED…

MGMT 4340 Quality (9 decks)

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