Deck #012 Flashcards
A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem. Which of the following would MOST likely fix the
issue?
A. Roll back updates
B. Disable the Windows Update service
C. Check for updates
D. Restore hidden updates
Correct Answer: A
An end users PC is taking a long time to boot. Which of the following operations would be the BEST to resolve this issue with minimal expense? (Select two.)
A. Remove applications from startup B. Defragment the hard drive C. Install additional RAM D. Install a faster hard drive E. End the processes in Task Manager F. Run the Disk Cleanup utility
Correct Answer: AB
A technician is setting up a SOHO wireless network for a healthcare office that does not have a server. The user requires the highest level of wireless security and various levels of desktop authentication to access cloud resources.
Which of the following protocols and authentication methods should the technician implement? (Select two.)
A. WPA B. WPA2 C. WEP D. TKIP E. RADIUS F. Multifactor G. TACACS H. SSO
Correct Answer: BF
A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?
A. Image deployment
B. Multiboot configuration
C. In-place upgrade
D. System repair
Correct Answer: A
Ann, an employee at a company, calls the help disk to report issues logging on to a vendors website. Joe, the technician, is able to log in successfully with his credentials before going to Anns office. However, when he attempts to log in from Anns office, Joe
experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification.
Which of the following are the NEXT steps Joe should take to resolve the issue? (Select two.)
A. Ask Ann for her credentials to verify and log on to the vendors website from Anns laptop
B. Verify Anns laptop has the correct browser settings
C. Check all browser cached files on Anns laptop and log on to another vendors website
D. Attempt to log on to another vendors website from Anns laptop
E. Ask Ann about the notification and review the installed programs
F. Reinstall the browser, reboot the laptop, and check the vendors website again
Correct Answer: CE
Which of the following is the maximum RAM limit of a Windows 32-bit version?
A. no limit
B. 4GB
C. 8GB
D. 32GB
Correct Answer: B
A users smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures. Which of the following steps should be taken FIRST to determine the cause of the issue?
A. Uninstall the camera application B. Check the application permissions C. Reset the phone to factory settings D. Update all of the applications on the phone E. Run any pending OS updates
Correct Answer: B
Joe, an end user, has been prompted to provide his username and password to access the payroll system.
Which of the following authentication methods is being requested?
A. Single-factor
B. Multifactor
C. RADIUS
D. TACACS
Correct Answer: A
Which of the following devices provides protection against brownouts?
A. battery backup
B. surge suppressor
C. rack grounding
D. line conditioner
Correct Answer: A
Ann, a user, has purchased a new Android phone and is attempting to access a public hotspot. When she gets a message indicating the page cannot be displayed. She notices there is a ? in the radio icon in the toolbar. She has verified Bluetooth is active,
airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is experiencing?
A. There is unauthenticated wireless connectivity B. She has exceeded the data allowance C. The phone is only 3G capable D. It is an unrooted phone E. The SIM card was not activated F. A data plan was not purchased
Correct Answer: A
A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?
A. sudo
B. chmod
C. grep
D. pwd
Correct Answer: A
A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission. If the small business
requires that the network remain open, which of the following configuration settings should be changed to address these concerns?
A. Default SSID B. MAC filtering C. Power levels D. Content filtering E. Firewall
Correct Answer: C
A users computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening.
Which of the following should the technician attempt NEXT?
A. Reboot into safe mode and roll back the updates
B. Repair the Windows Registry
C. Configure boot options in the BIOS
D. Disable Windows services and applications
Correct Answer: A
A Windows user is attempting to install a local printer and is unsuccessful on permissions.
Which of the following user types BEST describes this user?
A. Guest
B. Power User
C. Administrator
D. Standard User
Correct Answer: A
An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. Which of the following actions should the user take?
A. Update antivirus definitions
B. Install anti-malware software
C. Enable the pop-up blocker
D. Reboot the PC
Correct Answer: B
