Deck #010 Flashcards
A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?
A. Reinstall the application
B. Roll back the application to the earlier version
C. Clear the application cache
D. Update the OS of the smartphones
Correct Answer: D
A technician is working on a Windows 10 PC that is running slowly.
Which of the following commands should the technician use to correct this issue? (Select two.)
A. dir B. chdsk C. dism D. ipconfig E. format F. diskpart
Correct Answer: BC
An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)
A. Change the default access port
B. Enforce password complexity
C. Put the terminal server into the routers DMZ
D. Disable logon time restrictions
E. Block all unused ports on the LAN smart switch
F. Use the local client certificate for server authentication
Correct Answer: CE
A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to securely access the devices.
Which of the following will provide the ability to access these devices?
A. Telnet
B. SSH
C. RDP
D. VNC
Correct Answer: B
A small offices wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network.
Which of the following configurations MOST likely allowed the attack to take place? (Select two.)
A. Guest network B. TKIP C. Default login D. Outdated firmware E. WPS F. WEP
Correct Answer : F
Correct Answer: CF
Correct Answer: C
Which of the following provide the BEST security for a server room? (Select two.)
A. Badge reader B. Bollard C. Biometric lock D. Cable lock E. USB token F. Privacy window shades
Correct Answer: AC
Which of the following threats uses personalized information in an attempt at obtaining information?
A. Whaling
B. Impersonation
C. Spoofing
D. Spear phishing
Correct Answer: D
A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue?
A. Date and time
B. UEFI boot mode
C. Logon times
D. User access control
Correct Answer: A
A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?
A. Internet Options Advanced B. Internet Options Connections C. Internet Options Security D. Internet Options Content E. Internet Options Privacy
Correct Answer: B
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?
A. 2GB
B. 4GB
C. 8GB
D. 16GB
Correct Answer: B
A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
A. Politely ask the user to call back
B. Ask another technician to take the call
C. Troubleshoot the issue for the user
D. Input the issue as a ticket and escalate to Tier 2
E. Put the user on hold and troubleshoot after the scheduled break
Correct Answer: B
A users phone contains customers PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?
A. Fingerprint lock
B. Passcode lock
C. Swipe lock
D. PIN lock
Correct Answer: A
Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturers design? (Select two.)
A. UPS B. Server rack C. PoE phone D. Desktop printer E. Modem F. Patch panel
Correct Answer: AB
A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct. Which of the following is MOST likely causing
this error?
A. The computer has GRUB Legacy installed
B. Windows Startup services are not running
C. An incompatible partition is marked as active
D. An unsupported version of Windows is installed
Correct Answer: C
A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure network access?
A. Remove the guest account from the administrators group
B. Disable single sign-on
C. Issue a default strong password for all users
D. Require authentication on wake-up
Correct Answer: D
Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server.
Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?
A. An IP conflict is present
B. A corporate VPN is enabled
C. A firewall exception must be set
D. HomeGroup must be enabled
Correct Answer: C
A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid
recurrence?
A. Activate real-time protection on both antivirus software programs
B. Uninstall one antivirus software program and install a different one
C. Run OS updates
D. Enable the quarantine feature on both antivirus software programs
E. Remove the user-installed antivirus software
Correct Answer: E
A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?
A. Windows 7
B. Windows 8
C. Windows 8.1
D. Windows 10
Correct Answer: A
Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that
has been suggested.
Which of the following should the technician do?
A. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot
B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one
C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time
D. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved
Correct Answer: C
Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?
A. SSO
B. Permission propagation
C. Inheritance
D. MFA
Correct Answer: A
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it
logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?
A. Guest
B. Administrator
C. Power User
D. Remote Desktop User
Correct Answer: A
A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license.
Which of the following license type should the technician recommend?
A. Open license
B. Personal license
C. Corporate license
D. Enterprise license
Correct Answer: A
oe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS.
Which of the following can Joe do to ensure the backups will work if needed?
A. Frequently restore the servers from backup files and test them
B. Configure the backups to restore to virtual machines for quick recovery
C. Set up scripts that automatically rerun failed backup jobs
D. Set up alerts to let administrators know when backups fail
E. Store copies of the backups off-side in a secure datacenter
Correct Answer: D
