Deck #006 Flashcards
Which of the following printer problems may be caused by depleted toner? (Select all that apply)
a) Faded printouts
b) Garbled characters on printer output pages
c) Ghost images
d) Printing blank pages
e) Vertical streaks on each output page
Answer: a, d
Which step of the laser printer imaging process requires troubleshooting if a printer produces ghost images on output pages?
a) Charging
b) Fusing
c) Exposing
d) Developing
e) Cleaning
Answer: e
In laser printing, toner falling off of a printed copy indicates a problem with which of the following?
1) Toner cartridge
2) Print head
3) Cleaning blade
4) Fuser assembly
Answer: d
Garbled characters on output pages may indicate a printing problem related to which of the following?
a) Calibration
b) Printer driver
c) Fuser assembly
d) Imaging drum
Answer: b
An IPv4 address within the range of 169.254.0.1 through 169.254.255.254 indicates a problem with what type of service?
a) SMTP
b) DNS
c) DHCP
d) SNMP
Answer: c
A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error. Which of the following is the MOST probable cause of the error?
a) The user is still logged into another device.
b) The user has set a static IP address.
c) The user has moved to a different office.
d) The user has wireless and wired connections.
Correct Answer: B
A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/or another networking device is not required. Which of the following is the BEST option for this scenario?
a) NFC
b) USB
c) IR
d) WiFi
Correct Answer: A
A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB. Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.)
a. MAN
b. LAN
c. WAN
d. PAN
e. SAN
f. WLAN
Correct Answer: AB
Which of the following charging and data ports has a non-directional connector?
a) Micro-USB
b) Mini-USB
c) USB-A
d) USB-C
Correct Answer: D
Which of the following terminates a coaxial cable?
a) DB9
b) RJ45
c) RG-59
d) RS-232
Correct Answer: C
A technician is building a workstation that is to be used as an HTPC and will sit next to the audio receiver. Which of the following form factors would the technician MOST likely use because of its size?
a) ATX
b) Mini-ITX
c) AT
d) Micro-ATX
Correct Answer: B
A security administrator would like to restrict all RDP on the internal network. Which of the following should be blocked by the firewall?
a) udp/161
b) tcp/443
c) tcp/3389
d) udp/53
e) tcp/445
Answer c
Multiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?
a) Replace the USB cable.
b) Reinstall the drivers on users\’ PCs.
c) have users restart their PCs.
d) Clear the print queue.
Correct Answer: D
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?
a) A. POST code beeps
b) B. Distended capacitors
c) C. Continuous reboots
d) D. Wrong BIOS time
Answer: C
A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?
a) Collate
b) . Orientation
c) C. Duplex
d) D. Transparency
Answer: C
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?
a) A. POST code beeps
B. Distended capacitors
C. Continuous reboots
D. Wrong BIOS time
Correct Answer: C
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)
A. Remove the case and organize the parts.
B. Document the screw locations.
C. Search the Internet for repair tutorials.
D. Consult colleagues for advice.
E. Place the device in rice for a few days.
Correct Answers: A,B
Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)
a) Barcode scanner
b) Label printer
c) Magnetic reader
d) KVM switch
e) NFC device
f) Flatbed scanner
Correct Answer: AC
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the printer settings?
a) Collate
b) Orientation
c) Duplex
d) Transparency
Correct Answer: C
A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites. Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)
a) Documents findings, actions, and outcomes.
b) Reboot the device to verify the fix.
c) Reconnect the device to the network.
d) Verify the settings in IPConfig.
e) Research the problem based on symptoms.
f) Run a virus scan.
Correct Answer: AF
A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply. Which of the following commands will MOST likely resolve the issue?
A. ipconfig /all
B. ipconfig /flushdns
C. ipconfig /release
D. ipconfig /setclassid
Correct Answer: B
A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation.
Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?
a) input voltage
b) Efficiency rating
c) 12V rail amperage
d) Number of SATA connectors
Correct Answer: A
A technician is instructed to configure a new workstation to boot the OS from the network. The technician must enable which of the following FIRST?
a) PXE
b) WOL
c) WiFi
d) UPNP
Correct Answer: A
A technician is troubleshooting a PC with multiple volumes. To verify which are active and assigned drive letters, the technician should use the LIST function of which of the following commands?
A) extract
B) diskpart
C) bootrec
D) chkdsk
Correct Answer: B
