Decision making to improve operational performance -4.4

Question 1

What are the methods of improving quality?

Answer 1

-Training
-Investment in technology
-New processes
-Selecting right partners
-Understanding customer requirements

Question 2

What are the benefits of improving quality?

Answer 2

-Means a process is under control so managers feel comfortable with meeting targets
-Doing this can lead to customer satisfaction and improving the brand image

Question 3

Why is quality important?

Answer 3

-To remain competitive as customers will choose alternatives who can deliver on time and meet promised requirements

Question 4

What are the difficulties in improving quality?

Answer 4

-Employees may think the business is doing well and see this as a criticism
-See improving quality as extra work
-Unwilling to suggest improvements
-Investment in training

Question 5

What is the consequences of poor quality?

Answer 5

-Preventing defects is preferable to inspection (QA is better than QC)
-Zero defects should be the target
-Costs money to recall faulty products
-Damage brand reputation