Day 7 Flashcards
1
Q
What can you say to customers regarding on site checks?
A
Whether they would like to do them over the phone or can send over in an email.
2
Q
What can you do to confirm that the customer being spoken with has access to the account?
A
Send them over the account number and then confirm it over the phone
3
Q
What is clear on confirmed?
A
Is to say the fault has been confirmed to be clear by ourselves once we have called the customer to confirm it
4
Q
If open reach engineer has fixed a line that was completely not working what can still occur potentially?
A
The line can be very noisy
5
Q
In the instance where the phone is noisy what can you offer the customer?
A
A temporary phone divert.
