Day 2

Question 1

What is a PSTN line?

Answer 1

Public switched telephone network, it is an analogue line which runs on a copper fibre network.

Question 2

What is ADSL?

Answer 2

Basic broadband, broadband running on a copper network. An upgraded version of dial up.

Question 3

What is the maximum speed of ADSL?

Answer 3

24/1

Question 4

What is the difference between FTTC and FTTP?

Answer 4

FTTC = is fibre to the cabinet
FTTP = is fibre to the premise

Question 5

What is open reach care level?

Answer 5

Response time of open reach to resolve a fault.

Question 6

What are the timescales associated with the 4 different care levels?

Answer 6

4 = 6hrs.
3 = before 1pm same day, after 1pm next day.
2 = 48hrs.
1 = 3 working days.

Question 7

What is SoGEA?

Answer 7

Single order generic ethernet access

No voice capability, cannot use analogue, no phone line/ CLI. SoGEA doesn’t require a phone service alongside it.

Question 8

What does VoIP mean?

Answer 8

Voice over Internet protocol

Question 9

What is the name of Onecoms white label VoIP offering?

Answer 9

VOX

Question 10

What GAMMA services products do onecom provide?

Answer 10

VOX, broadband, VoIP, BIZCON.

Question 11

What is TR and FLT?

Answer 11

TR = PSTN fault
FLT = broadband fault

Question 12

What are the branches of onecom?

Answer 12

Evolve, the word, turtle telecom, olive, glamorgan telecom, nice network, nine group, russel telecom.