DAY 4 Flashcards
What is our greet time?
Immediate.
What are the 8 points you should cover in the 2 part menu presentation?
- Introduce yourself
- Ask if they have ever dined at Bonefish
- Wood burning grill
- Grilled Fish-hand cut
- Briefly mention Happy Hour, point out featured wine list on main menu, bottled beer and hand-crafted martinis
- Mention and describe Seasonal Cocktail
- Signature Appetizer - Bang Bang Shrimp
- Point out and describe one special
What is the last point to cover in the 1st part of the menu presentation?
Bang Bang shrimp
When should you use a mobile device at the table?
- First round drinks and appetizers
- Check reconciliation
- Large party service
Debris awareness is:
Everyone’s responsibility
Keeping busy at ALL TIMES is important because:
All of the above
When our friends come to dine while we are working:
Remember that we are at work with a job to do
We should always ID anyone who looks under __
30
What date should appear on someones license in order for them to be 21 as of today?
2-16-1995
When a guest would like a cold glass with their beer:
Automatically pour the beer for the guest as a step of silent service.
What item should be left on a properly pre-bussed table?
One beverage glass and linen per guest
What should we do if a guest asks where they can find the restroom?
walk the guest to the restroom
What is guest right of way?
making a grand gesture by moving to the side and insisting that our guests go first.
If you are having a bad day:
You leave your problems at the door as to not affect the guest’s experience.
Positive feedback should be accepted graciously while negative feedback should be rejected and ignored without concern.
False
Valuables should be locked in the trunk of your car or left at home.
True
It is ok to use your cell phone when working if a guest doesn’t see it.
False
If a guest asks you where the bathroom is you should always:
Walk the guest to show them until they know the way.
Unpolished silverware can ruin the guest’s entire experience.
True
What are in the restaurant is considered a “no fly zone”?
The host stand.
What are the Top 10 Points of Service?
- Immediate Greet
- First Round Drinks/Appetizers
- Take the Order, Offer bread
- Turn in the Order
- Run your fresh bread
- 2-minute verbal food check
- Pre-bus! Manicure!
- Suggest dessert/coffee
- Present the check
- Team bus! Team bus! Team bus!
What is a marking plate and how is it used?
A plate with a few pieces of silverware and folded linen. After properly prebussing a table a guest may no longer have silverware. As a part of silent servie we will replace their missing item by taking the marking plate to the table.
What are the 8 common food allergens?
- Dairy
- Eggs
- Peanuts
- Wheat
- Soy
- Tree Nuts
- Fish
- Shellfish
What are the proper steps of a bread and pesto presentation?
- Offer bread and pesto to the guests after you take their entree order.
- Run fresh bread and pesto
- Describe the ingredients of our pesto to the guests
