Customer Service Management

Question 1

What is the CALSSRC?

Answer 1

Central Arizona Life Safety System Response Council
Automatic Aid system
Consortium of governments that agree to act a one entity for Fire medical

Question 2

Company Officers and Command Officers are responsible for the following:

Answer 2

1. Provide a work environment in which exceptional customer service and added value are the result of a
   refined system where members are empowered to operate between the lines to provide caring service with
   both quality and value.
2. 3. 4. 5. Basic organizational behavior must be customer oriented.
            Invest in human resources by keeping customer service a part of an ongoing development process.
            Take responsibility for themselves and their subordinates and expand authority in others.
            Sustain and enhance regional commitment and consistency in the execution of professional services and
            customer satisfaction.