Customer Experience Online Flashcards
1
Q
What is CRO
A
Conversion rate Optimization is the process of improving the rate at which a website converts its visitors
2
Q
what are the golden rules for delivery Customer service
A
Be Responsive
. Delivering Tangibles
. Delivering Tangibles
Multichannel communication
3
Q
Planning the build of a website
A
pre development plan - register a Domain
Analyse and design - Determine the overall look taking into account business objectives
Content development and testing - is the site user friendly
Pre Launch - SEO and adwords to drive traffic to new site
Launching the site - Go Live
Ongoing promotions - Flow of traffic , Competitions and website
