Culture Essay Questions Flashcards

1
Q

how did Starbucks learn from mistakes made in Australia

A

adjusted their approach when entering Milan. Approach = to be for tourists…

No one size fits all model

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1
Q

explain why starbucks struggled in australia

A

US coffee culture = takeaway, quick, purpose to be caffeinated

AUS coffee culture = meeting place, specialty coffee

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2
Q

what is CPA

A

country portfolio analysis

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3
Q

who came up with the CAGE distance framework

A

Ghemawat (2001)

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4
Q

what are the 4 dimensions of distance from the CAGE distance framework

A

Cultural
Administrative
Geographical
Economic

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5
Q

example of cultural barriers

A

language, religions, social norms

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6
Q

examples of administrative barriers

A

gvmt policies
hostilities
colonial ties
common currencies

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7
Q

example of geographical barriers

A

remoteness
different climates
common boarders

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8
Q

examples of economic barriers

A

consumer income
infrastructure
knowledge

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9
Q

what was the GLOBE project

A

Global
Leadership
Organisational
Behaviour
Effectiveness

Project

Identified 9 cultural dimensions

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10
Q

what were the 9 cultural dimensions from the GLOBE project

A
  1. Performance Orientation
  2. Assertiveness
  3. Future Orientation
  4. Humane Orientation
  5. In group Collectivism
  6. Gender Egalitarianism
  7. Power Distance
  8. Institutional Collectivism
  9. Uncertainty Avoidance
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11
Q

examples of cultural distance between china and usa

A
  1. power distance
  2. relationships
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12
Q

who came up with the forgotten strategy

A

Ghemawat (2003)

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13
Q

what is the forgotten strategy

A

Arbitrage

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14
Q

examples of cultural arbitrage

A

EU regulations around labelling products strictly only when they come from that place eg parma ham

irish pubs have distinct qualities that are transported abroad

can adapt to local tastes eg mc donalds

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15
Q

what are some examples of administrative arbitrage

A

taking advantage of tax differences

using influence to change local regulation eg Uber VS Taxis ride sharing

can form strategic relationships with local partners

16
Q

examples of geographic arbitrage

A

take advantage of low transport costs

locate production facilities close to markets to minimise transport cost

17
Q

examples of economic arbitrage

A

exploiting cheap labour
eg customer service to India and Phillipeanes