Cultural Competence

Question 1

Describe ways in which bridging cultural gaps can improve pharmacy practice?

Answer 1

• Pharmacists are on the front line care (especially in a community setting
• If a pharmacist can talk to a patient and gain their trust it may improve prescription adherence.

Question 2

Identify health beliefs, perceptions, and traditional therapies that may affect health care. (4)

Answer 2

• Belief in CAM Therapiess
• Patients may feel culture or beliefs are unimportant
• Religious values may limit options
• Preconceived notions about treatment

Question 3

-English may not be patient’s first language

Answer 3

• Use a translator

- Offer monograph in patient’s language

Question 4

Some patients may not understand certain medical terms

Answer 4

-Use 6th grader terminology

Question 5

-Ethnicity

Answer 5

-Of or relating to races or large groups of people who have same customs, religion, or origin

Question 6

Race

Answer 6

-A category of humankind that shares distinctive physical traits

Question 7

-Health disparity

Answer 7

-It’s a collection of complex interactions and differences that may limit ones healthcare

Question 8

Describe the purpose of the CLAS standards?

4

Answer 8

-National standards to improve and advance health care to eliminate health care disparities

-Standards that all organization receiving federal funding in all
states need to uphold

• 15 ways to improve cultural competence
• Provide effective, equitable, understandable quality care and services that are responsive to diverse cultural health care beliefs and practices, preffered languages, health literacy and other communication need.

Question 9

What does CLAS mean?

Answer 9

Culturally and Linguistically Appropriate Services

Question 10

What is the LEARN Model

Answer 10

• Listen
• Explain
• Acknowledge
• Recommend
• Negotiate

Question 11

4 C’s of L

Answer 11

• What do you call the problem?
• What do you think caused the problem?
• How do you cope with the problem?
• What concerns or fears do you have about treatment?

Question 12

Describe components of the patient care Process.

Answer 12

• Collect – the necessary subjective and objective information about the patient
• Assess – information collected and analyzes the clinical effects of therapy i
• Plan – develops an individualized patient-centered care plan,
• Implement- the care plan
• Follow Up Monitor and Evaluate: monitors and evaluates the effectiveness of the care plan an