CS1000e

Question 1

What type of Serial connection do you need to interface with Tapit Box?

Answer 1

A DB25 to DB9 pin adapter

Question 2

What type of adapter do you need if you want to make a laptop connection to port 1?

Answer 2

DB9 to USB

Question 3

LD 17

Answer 3

Configure TTY ports (Teletype Port)

Question 4

LD 15

Answer 4

Customer Data Block

Question 5

LD 16

Answer 5

Route Data Block

Question 6

LD 43

Answer 6

Backups, EDD

Question 7

ASR

Answer 7

Automatic Speech Recognition

Question 8

This is used to provide call queuing and routing to CallPilot Services.

Answer 8

Control Directory Number (CDN)

Question 9

This is assigned to a service to make it both accessible and operational.

Answer 9

Service Directory Number (SDN)

Question 10

This software feature allows calls to the CDN (Control DN) to be re-routed to a pre-defined ACD DN if CallPilot goes down.

Answer 10

DFDN

Question 11

Which Call Server feature receives incoming calls, places them in queues, and then routes them to the next available agent.

Answer 11

Automatic Call Distribution (ACD)

Question 12

This is a single solution for managing many types of information; including voice messaging, fax messaging, e-mail, image, and video

Answer 12

Unified Messaging

Question 13

A computer programming language used to allow CallPilot software programs such as Desktop Messaging to work Exchange or Outlook

Answer 13

MAPI (Messaging Applications Programming Interface)

Question 14

This is a virtual phone number assigned to phones that only exist in software. It has a number but not a physical location.

Answer 14

Phantom DN

Question 15

What type of channel consists of a DS0 channel coupled with one or more Multimedia Processing Units (MPUs)?

Answer 15

Multimedia Channels

Question 16

These channels carry digital voice, fax, and speech recognition data from the switch to the server.

Answer 16

Digital Signal Channels ; DS0

Question 17

Messages that contain both voice and fax?

Answer 17

Mixed Media Messages

Question 18

This feature allows a user to be notified at a remote location when a new CallPilot message is added to their mailbox.

Answer 18

Remote Notification

Question 19

A server built on a specialized circuit card and is only designed to work in the CS1000e switch.

Answer 19

CallPilot IPE (Intelligent Peripheral Equipment) Platform

Question 20

What is the Tapit ezBox?

Answer 20

The CG solution for an all in one call accounting mechanism

Question 21

When you initially configure the Tapit, it is best to use ___________________________.

Answer 21

A local input with the VGA and USB Keyboard/Mouse connection

Question 22

The Tapit Box will automatically grab a _____ address when you plug into the network connection provided you have such a server offering addresses on your PBX network.

Answer 22

DHCP

Question 23

Default Tapit ezBox login:

Answer 23

admin ; trysis123

Question 24

Tapit Login url:

Answer 24

//tapitserv01(or IP)/TapitNova

Question 25

Default Tapit Manager login:

Answer 25

tapit_manager ; tapit_manager

Question 26

SMDR

Answer 26

Station Message Detail Recording

Question 27

LD 14

Answer 27

Trunk Data Blocks

Question 28

LD 73

Answer 28

Digital Data Blocks

Question 29

LD 17

Answer 29

Digital Loops, Configure D-Channel

Question 30

LD 22

Answer 30

Verify D-Channel

Question 31

Group names can be no longer than ___ characters.

Answer 31

50

Question 32

What does the Nortel Node Server do?

Answer 32

Acts as the middle man between VoIP to Analog/Digital calls.

Question 33

What loads can you use to add VoIP phones?

Answer 33

LD 10 ; LD 11 ; LD 20

Question 34

STAT

Answer 34

Status Command

Question 35

DISU

Answer 35

Disable unit command for both phones and trunks

Question 36

DISC

Answer 36

Disable card

Question 37

ENLU

Answer 37

Enable card