CallPilot and Eventide Flashcards
In CallPilot Manager, which page identifies the server platform and switch type?
The Maintenance Admin page
The Maintenance Admin page in CallPilot Manager can be used to perform which tasks?
- Obtain general info about components
- View component states
- Start and stop components
- Run integrated diagnostic tests
- View results of last diagnostic test
What is Automatic Call Distribution (ACD)?
A Call Server feature that receives incoming calls, places them in queues, and then routes them to the next available agent.
What is the Data Link feature called in CallPilot?
ELAN
What does the Data Link feature in CallPilot do?
Establishes a connection between the CS1000E and the CallPilot server
What is the CallPilot IPE Platform?
A server built on an IPE (Intelligent Peripheral Equipment) circuit card and takes up two slots of the CS1000E cabinet.
In CallPilot, an application:
- Is a set of voice and fax functions that callers access by dialing phone numbers
- Consists of blocks, voice items, and fax items
On the Eventide Replay Screen you can:
- View, search, and playback calls
* Create incidents and export recordings in a playable format
What are the Alert Severity Levels on the Eventide NexLog Recorder?
- 1 = Info
- 2 = Warning
- 3 = Error
- 4 = Severe Error
What is the CallPilot Server Address?
http:// HOST NAME or IP /cpmgr/
What is the default administrative mailbox number and password in CallPilot?
000000 ; 12345678
What is the Avaya terminology for an extension and how long can it be?
Directory number ; 3 to 7 digits long
What defines the mailbox capabilities for a number of users?
Mailbox class
True/False: You cannot delete a mailbox class if it has any members.
True
Class name can be up to ___ characters in length.
30
