Crucial Convos

Question 1

Deciding which convo to have

Answer 1

Content- a single instance or concern
Pattern (or process)- recurring problem
Relationship- dealing with trust, competence, or respect

Question 2

Crucial Convos (with families) (3 steps and the goal)

Answer 2

1- connect emotionally- how are you feeling about this? Scale of 1-10, what is ur stress level right now?
2- explore natural consequences- help them emphasize w/all affected- who else do u think was affected?
-They need to feel safe to empathize
3- let them take responsibility with dignity

Question 3

Crucial Convos (3 steps)

Answer 3

1- start with heart- what do I REALLY want? -master stories
2- make it safe- built on mutual purpose/respect
-candor with kindness- people wonder about intentions
3- STATE path

Question 4

STATE

Answer 4

Share facts
Tell story
Ask for others’ path
Talk tentatively 
Encourage testing

Question 5

Goal in crucial convos with family

-4 steps

Answer 5

Goal is emotional connection- which leads to accountability

Safety—> truth—> empathy—> responsibility