Crash Investigation & Crisis Intervention

Question 1

What are the 5 stages of a crash investigation?

Answer 1

1. Preparation
2. Emergency Mitigation
3. Investigation
4. Reporting
5. Litigation

Question 2

What are the goals of scene safety?

Answer 2

Get there safely
Protect yourself and the scene
Prevent other crashes
Treat the injured
Think about what should, could, might be done

Question 3

What are the steps in the behavior change stairway?

Answer 3

Active Listening Skills
Empathy
Rapport
Influence
Behavioral Change

Question 4

What does MOREPIES stand for in active listening skills?

Answer 4

Minimal Encouragers
Open Ended Questions
Reflecting/Mirroring
Emotion Labeling
Paraphrasing
I Messages
Effective Pausing
Summary