CPS Part 7

Question 1

What does RICH stand for? terms of relationships:

Answer 1

Respect
Information
Connection
Hope

Question 2

Using the “Create the life you want tool” name 2 questions you can ask?

Answer 2

why do you want this change to happen?

How will you learn these skills?

Question 3

what are three statements one makes when they are slipping into “fixer role?

Answer 3

you need to……..

I think you should……………

If I were you………………

Question 4

which of the following statement BEST describes one of the items in the PICCBA tool?

1 problem describes a concrete issue the CPS strives to solve
2 impact describes what I am doing to contribute to the problem.
3 action always results in a resolution to a problem.
4 benefit describes how I am benefiting by not solving the problem.
5 brainstorming proposes strategies to help someone solve a problem
6 cost describes the cost of solving the problem now and in the future.

Answer 4

Correct statement:

2 Impact

“Impact” describes what the person is doing to contribute to the problem and how the problem is affecting the person.

Question 5

Which of the following CORRECTLY lists the 4 steps in the power, conflict, and integrity (PCI) tool as used when speaking to another team member who you may not agree with?

1 affirm you position, discuss the code of ethics, brainstorm idea, take action.
2 Clearly state the problem, describe the costs and benefits, brainstorm suggestions, propose action.
3 observe and affirm the other person, share a snippet, offer a statement of common ground, propose a third alternative.
4 state the goal of the person you support state why the goal is important, affirm the rights of the person, offer an action.

Answer 5

Correct Answer:

3

Question 6

What is the ONE THING we highlighted in class about the tool of “Fueling dissatisfaction” that makes it different then all the others?

1 the fueling dissatisfaction tool is often used when someone is overwhelmed and in crisis
2 the fueling dissatisfaction tool is used when someone is ready to make a change in his or her life.
3 the fueling dissatisfaction tool we discussed in class that is a goal directed tool.
4 the fueling dissatisfaction tool is used to help someone get in touch with feelings of discomfort.

Answer 6

Correct Answer:

4

Question 7

True or false: A change agent usually has the authority to require change.

Answer 7

False

Question 8

True or False: As a change agent , we try to convince the people we support to change their personal beliefs.

Answer 8

False

Question 9

True or False: Upcoming staff meeting or training session can be an opportunity to introduce the idea of change.

Answer 9

True

Question 10

Name the 6 steps for the “create the life you want tool”:

Answer 10

1 state clearly what you want
(why do you want this change to happen)

2 What strengths and abilities work for you?
(how can you maximize your strengths to achieve goal? )

3 What skills will enhance your success?
(how will you learn these skills?)

4 What support would enhance your success?

5 What would get in your way?

6 What is the first 3 to 5 steps