CPIM Part 1, Module 6 - Quality Flashcards
What is Total quality management (TQM)?
It is a management approach to long-term succes through customer satisfaction
Quality can be defined through five principle approaches, what are these five?
- Transcendent quality is an ideal; a condition of excellence
- Product-based; quality based on product attributes
- User-based quality; fitness for use
- Manufacturing based; conformance to requirements
- Value-based; degree of excellence at acceptable price
What is quality control?
The process of measuring quality conformance by comparing the actual with a standard for the characteristic and taking corrective actions on the difference
What is the difference between quality control and assurance?
Quality control measures conformance to standards or requirements such as product specifications. While quality assurance measures conformance to process, policy, procedure
What is quality function deployment (QFD)?
A methodology designed to ensure that all the major requirements of the customer are identified and subsequently met or exceeded through the resulting product design process and the design and operation of the supporting production management system
What are the steps of the house of quality?
- Identification of customer attributes
- Identification of supporting technical features
- Correlation of the customer attributes with supporting technical features
- Assignment of priorities to the customer requirements and technical features
- Evaluation of competitive stances and competitive products
- Identification of those technical features to be used in the final design of the product
What are the four steps of benchmarking?
- Choose a process to be improved
- Select a benchmark organization, functional area, or standard
- Evaluate the benchmark target
- Compare the organization’s process to the benchmarked process
What is muda?
Reducing waste
What is Mura?
unevenness, variability
What is Muri?
Strain, overburden
What is Gemba?
Got to the actual place, see the actual work
What is genchi genbutsa?
Visit the shop floor to observe what is occurring
What is Jidoka?
It means stopping the production line when a defect occurs
What is included in the foundation of the house of lean?
Standardization and operational stability
