CPC 3.3 Conflict communication Flashcards
Whats an OSTA?
Officer Safety Threat Assessment
Whats an OSTA’s focus?
Assess intention, assess capability.
Determine the will, determine the skill
Conflict arrises when a persons ___ is blocked
Goal
Blockages lead to __ responses (conflict)
4
Mild irritation
Anger
Aggression
Violence
There are __ theories that cause aggression.
3.
Whats drive theory? (cause of aggression)
Something from the environment is pushing them to cause harm:
-Frustration
-Provocation
-Elevated arousal
-Alcohol consumption
-Drugs
Whats frustration-aggression hypothesis? (cause of aggression)
Suggests a step by step development of aggression:
1. goal is blocked
2. creates frustration and anger
3. anger predisposes a person to behave aggressively
4. whether the person engages in violence is determined by:
- prior history
- Their interpretation of the event (eg, they feel that acting aggressively will help them)
- Their own individual coping style to frustration
Whats instinct theory? (cause of aggression)
Suggests that:
- The everyday stresses of life build up
- If not released, stress boils
- Explosion is verbal or physical
Whats the negotiator role? summed up
Giving someone a choice
There are __ conflict communication strategies:
1. _____ removal strategy
2. A ________ solution strategy
2
Goal blockage removal strategy
A negotiated solution strategy
Explain the negotiated solution strategy
- Communicate to the POI that their goal cant be achieved. Explain why.
- Present the POI with 2 options. 1 being a lesser form of sanction.
- POI makes choice
(Underpinned by negative reinforcement, authority, posturing, de-escalation)
Assertive is about being ___ on the person, ___ on the issue
Soft on the person, hard on the issue
