CPC 3.1 Police communications

Question 1

_5% of communication is received through body language
_8% from the way its said
_% from what is said

Answer 1

55%
38%
7%

Question 2

How many steps are in the verbal communication process?

Answer 2

4

Question 3

What are the steps are in the verbal communication process?

Answer 3

1. Sender desires to make an idea known to the receiver
2. Idea is encoded and converted into a transmittable form
3. Message is sent
4. Receiver decodes the message, may return it as feedback.

Question 4

There are __ barriers to verbal communication. They are:

Answer 4

4
Language
Environmental
Inclusion
Cultural

Question 5

What are the 2 types of biases?

Answer 5

Confirmation bias: Listen better to information from your own belief
Anchoring bias: Be overly influenced by the first piece of information received

Question 6

What are the 5 types of stereotypes?

Answer 6

• Cultural
  -Social
  -Racial
  -Gender
  -Religious

Question 7

What are the 8 kinds of prejudices?

Answer 7

-Ageism
-Classism
-Homophobia
-Nationalism
-Racism
-Religious
-Sexism
-Xenophobia (fear or hatred towards anything foreign)

Question 8

We have 3 types of empathy.
1. Emotional empathy: Catching the emotions
2.___ empathy: Feel emotions without taking them on
3. Cognitive empathy: ______________

Answer 8

Emotional empathy: “catching” the emotions

Compassionate empathy: Feel emotions without taking them on.

Cognitive empathy: Able to put yourself in their shoes

Question 9

In order to show empathy, we must actively listen and show our _____ skills

Answer 9

Attending