Course 2 - Organizational design

Question 1

2 fundamentals in Organizational design

Answer 1

1. division of labour

2. coordination

Question 2

impact of IT on org. design

Answer 2

=> fewer levels of control
=> elimination of middle management layers
=> more freedom, authority and responsibility to the individual employees

Question 3

Org. structure defines…

Answer 3

=> division of labour:

• departmentalization
• specialization

=> authority and responsibility:

• line of command
• authority and power

=> spans (levels) of control

=> employee’s position with one or several roles (associated specific tasks)

Question 4

Organizational units in ERP

Answer 4

=> definition: what the org. unit represents in the enterprise structure

=> functions: which function an org. unit takes over in the enterprise’s business processes

Question 5

Time in org. structure

Answer 5

=> org. structure not static

=> information about org. structures is maintained & stored time dependently

Question 6

Organizational design ->

Answer 6

1. Org. hierarchy
2. functional hierarchy
3. legal structure
4. financial structure

Question 7

HR-related business processes

Answer 7

=> HR-related support processes -> employee life-cycle:

• recruitment
• employee administration and development (time and labour mana., payroll, perf appraisal and review, compensation and rewards, training and personal develop.)
• retirement

=> HR-related management processes:

• HR planning
• org. development

Question 8

Employee (=ERP user) ->

Answer 8

1. User
2. Role
3. Tasks
4. Own data

Question 9

Work centre ->

Answer 9

1. Main work area
2. Structure
3. Access control

Question 10

Employee self-services ->

Answer 10

1. Decentralization
2. Administrating employee master data
3. Approval process

Question 11

Employee admin: expenses ->

Answer 11

1. Categories

2. Reimbursement

Question 12

Employee admin:

absences ->

Answer 12

1. “Negative” time recording
2. Reasons
3. Approval

Question 13

Business task management

Answer 13

enables status-dependent incident processing (open, in process, etc.) integrated with the business objects in the system (tasks with reference to documents) and the org. model (responsible employee determined auto)

Question 14

Self-learning environment

Answer 14

allows students to learn about relevant software functions independently and at their own pace

Question 15

Organizational management

Answer 15

implementation, planning and design of the org. structure that has its own design environment in SAP

Question 16

Decentralization

Answer 16

having tasks transferred to and independently carried out by several positions or employees, in order to speed up decision-making and processes

Question 17

Personalization

Answer 17

customization of work centres to the user’s preferences and requirement