Course 1 - Intro Flashcards
definition of business process
collection of activities designed to produce a specific output for a particular customer or market
business process - key points
- has a goal
- has specific inputs and outputs
- has a number of activities performed in some order
- uses resources (human or technical)
- may affect more than one organizational unit
- creates value of some kind for the (internal or external) customer
A business process model describes…
=> the structure and composition of the process in terms of activities
=> the assignment of activities to actors / roles (responsibilities)
=> the information that is generated or used
Business process map
=> Management processes (help core)
=> Core processes (primary activities)
=> Support Processes (help core)
Management processes
=> Strategic management
=> Controlling
=> Organizational development
Core processes
=> Marketing (from market to customer order)
=> Product innovation (from idea to product)
=> Order fulfilment (from customer order to cash)
=> Production / Purchasing (from demand to product delivery)
=> Customer Service (from request to solution)
Support processes
=> Finance & Accounting
=> HR
=> IT
=> …
BP & IS
=> Strategy (what?)
=> Processes (how?)
=> Info systems (by what means?)
- IT -> Strategy = IT as an “enabler”
- Strategy -> IT = Business-IT alignment
auto-id technologies
methods of automatically identifying objects, collecting data about them, and entering that data directly into computer systems
Evolution of IT and enterprise system
=> Prior to 1990:
- mainframe with focus on automation of single functions
- Taylorism = specialization and division of labor
=> since 1990s:
- ERP systems supporting business processes
- PCs
- client-server-architectures
- business processes
=> since 2000s:
- E-commerce / e-business
- Internet
- ERP II (extension, suites)
- Customer and supplier integration
=> since 2010s:
- Internet of services
- Cloud
- Mobile
- Saas
- Service eco-systems
ERP system definition
an Enterprise Resource Planning system is a packaged business software system that allows a company to:
- automate and integrate the majority of its business processes
- share common data and practices across the entire enterprise
- produce and access info in real-time environment
ERP characteristics
- comprehensive functionality based on best practices
- highly integrated (process and data integration)
- packaged software / commercial off-the-shelf software (COTS)
Cloud computing characteristics
- on-demand self-service
- ubiquitous network access
- location-independent resource pooling
- rapid elasticity
- pay per use
Saas, Paas, Iaas
=> software functionalities designed for end-users, in the cloud
=> set of tools and prog languages for developers
=> computing resourcing provided as virtual machines to emulate server capabilities
Mutli-tenant architecture
=> allows many customers to jointly use the cloud infrastructure as tenants
=> cloud operator can administer this common infrastructure once for everyone
=> flexible so that customized enhancements can be implemented for each tenant without causing a conflict
