Costs of quality

Question 1

What are internal failure costs?

Answer 1

costs associated with defects found before product is delivered to customer

Question 2

What are external failure costs?

Answer 2

costs associated with defects found after the product has been delivered to customer

Question 3

What are appraisal costs?

Answer 3

costs associated in determining of a material is in conformance

Question 4

What are prevention costs?

Answer 4

costs incurred to keep failure and appraisal costs to a minimum