Balanced Scorecard Flashcards
1
Q
What does the business process perspective focus on?
A
Measures productivity, flexible response, waste reduction
2
Q
What does the customer perspective focus on?
A
On-time delivery, customer satisfaction
3
Q
What does innovation and learning perspective focus on?
A
Training staff, New product development
4
Q
What does the financial perspective focus on?
A
ROI
5
Q
What are the 4 perspectives of a Balanced Scorecard?
A
customer, business process, innovation and learning, and financial
