CONTROLLING

Question 1

WHAT DO YOU MEAN BY CONTROLLING?

Answer 1

Controlling may be defined as the process through which managers assure that the activities and results are in conformity with the planned activities and results.

Question 2

IMPORTANCE OF CONTROLLING

Answer 2

1. Coping with change and complexity
2. Optimum utilization of resources
3. Simplified Supervision
4. Achievement of organizational goals
5. Means of Coordination

Question 3

STEPS IN THE PROCESS OF CONTROLLING

Answer 3

1. ESTABLISHMENT OF PERFORMANCE STANDARDS
2. MEASUREMENT OF ACTUAL PERFORMANCE
3. COMPARISON OF ACTUAL PERFORMANCE WITH STANDARD PERFORMANCE
4. ANALYSING DEVIATION
5. TAKING CORRECTIVE ACTION

Question 4

IN THE 4TH STEP OF CONTROLLING (ANALYSING DEVIATION)
WHAT HELPS TO DETERMINE THE ACCEPTABLE RANGE OF DEVIATION ?

Answer 4

1. CRITICAL POINT CONTROL
2. CONTROL BY EXCEPTION

Question 5

ADVANTAGES OF CRITICAL POINT CONTROL AND CONTROL BY EXCEPTION

Answer 5

1. time and efforts
2. timely actions
3. managerial attention
4. delegation of authority

Question 6

WHAT DO YOU MEAN BY “MANAGEMENT BY EXCEPTION”

Answer 6

• Management by exception means a 4- system of identification and communication that signals a manager when his attention is needed and remains silent when not needed.
• Thus, management by exception is a selective control or control at strategic points
  -The principle recognizes the fact that ‘an effort to control everything may end up in controlling nothing’

Question 7

MANAGEMENT BY EXCEPTION ADVANTAGES

Answer 7

1. reviews past
2. delegation of authority
3. better appraisal
4. manergerial talent
5. timely action

Question 8

SPAN OF CONTROL

Answer 8

Number of subordinates that report directly to one manager