Controlling Flashcards
Controlling
Ensuring consistent actions and stable performance
How to establish performance standard?
Certain standard should be put on employees
What is Value Chain
helps in identifying key performance standard
Why do we monitor performance?
To maintain effectiveness
What types do we use to monitor performance?
Data, information and information systems
What do we do in evaluating performance under mainstream?
Comparing info collected
What is TQM?
Total Quality Management
What is the purpose of TQM
Seeking continuous improvement
How do we respond to these under mainstream?
Reward, punish, and train employees
What is value chain drawback?
Relies on data, commitment to change
What is Value Loop?
make, release, understand product
What are Information eHubs?
Transmit info in real time
What is evaluate under Multi-Stream?
Emphasize on capital
How do we Respond in Multi-Stream Approach?
We assume that problems are best solved bottom-up
