Consultants

Question 1

Consultation involves three parties at minimum. what are they?

Answer 1

The consultant, the consultee and the client

Question 2

Remley and Herling distinguish between two specific contexts. What are they?

Answer 2

Peer consultation
- consulting with an individual.

Organizational consultation
- consulting with organizations such as businesses, agencies, or schools.

Question 3

What is content oriented consultation?

Answer 3

Focuses on the transfer of knowledge or information from the consultant to the consulted.

Expert and assumes the role of the problem solver

Question 4

What is the process oriented consultation?

Answer 4

Focuses on how and why probably are occurring.

The consultant May use communication, attribution, change or motivational theories to help consultee or organization make changes

Question 5

Caplan’s mental health consultation model is based on what?

Answer 5

Psychodynamic perspective

Question 6

Caplin proposed that professionals need consultation when there is a deficit in?

Answer 6

Skills
Self-confidence
Knowledge
Objectivity

Question 7

What is the loss of objectivity?

Answer 7

The most frequent reason for a request for consultation, is attributed to the consultee identifying with the client’s problem.

Question 8

Four consultation relationships

Answer 8

Client centered consultation
Consultee centered consultation
Program centered consultation
Consultee centered administrative consultation

Question 9

Schein’s model of consultation is a process model they emphasizes on?

Answer 9

Group dynamics and communication processes within organizations.

Process consultation is also known as organizational development.

Includes 7 steps

Question 10

Behavioral model of consultation is based on?

Answer 10

Problem-solving model based on social Learning theory

Question 11

Behavioral model of consultation is well-suited for such control environment as?

Answer 11

Schools
Prisons
Hospitals

Question 12

The training model of consultation is usually in the form?

Answer 12

Of workshops in which educational methods are used to impart information and to develop skills

Question 13

There are three important issues related to consultation relationship.

Answer 13

Work related focus: focus on work related issues rather than personal issues.
Dual relationship : combining consultation with supervision or combing consultation with counseling.
Freedom of choice

Question 14

Systems models focus on?

Answer 14

The complex interactions and interconnectedness of elements of human organizations.

Question 15

Kurpius, Fuqua and Rozecki’s model emphasizes on?

Answer 15

Behavioral or structural changes through careful analysis of the problem and synthesis of alternative.

Question 16

The following are recommendations for consultant contracts

Answer 16

Clearly specify the work required.
Describe in detail any work products expected.
Establish a time frame.
Describe compensation plans and method of payment.
Specify any special agreement

Question 17

What are the differences between internal consultant and external consultant?

Answer 17

Internal consultant

• personal investments in the presenting problem.
• involved after consultation.
• have intensive information about the organization.

External consultants

• more easily seen as experts
• require a greater financial commitment from the consultee.

Question 18

What skills is needed for the ethical in the professional practice of consultation?

Answer 18

Diagnosis
Evaluating Outcomes
Understanding organizational culture and change

Question 19

An ethical issue, related to evaluation, is the responsibility of?

Answer 19

The consultant to ensure that the services he or she provides are effective

Question 20

No code of ethics has been a Established especially for consultation. What are some of the ethical issues that consultants are faced with?

Answer 20

Values and culture
Competence
Consultee and clients rights
The consulting relationship

Question 21

Where should the consulting refuse to negotiate?

Answer 21

A contract when he or she believes that the values and cultural Conflicts could impair his/her ability to help.

Question 22

Consultants must have adequate training to perform the contracted services. In addition to?

Answer 22

Stay abreast of the field.
Perform only the services for which they are qualified.
Recognize their own limitations.
Avoid misrepresenting themselves.

Question 23

It is important that those who participate in the process of consultation have a clear understanding of the limit of confidentiality

Answer 23

Peer consulting
- confidentiality is usually straightforward.

Organizational consulting
- dealing with the issues of confidentiality is more different

Question 24

Contracts do not have to be written to be binding when a contract exists with three elements are present::

Answer 24

An offer, acceptance, and consideration

Question 25

Consultation contracts are usually greater issues for?

Answer 25

External consultants

Question 26

What are the guidelines for a written contracts?

Answer 26

All pages should be number.

Name should be legibly printed and signed.

Date of the signature

Any changes

Two copies of documents should be signed