Conflict resolution Flashcards
1
Q
Name the five main styles of conflict resolution
A
C. C. C. A. A.
- Competitive- want needs met
- Collaborative- needs of all involved
- Compromising- willing to compromise for needs of all
- Accommodating- put others needs first
- Avoiding- evade
2
Q
What are the steps to conflict resolution?
A
Prep, rules, problem, brainstorm, solutions, decide, implement, follow up
- Prepare
- Ground rules
- Identify problem
- Brainstorm all possible solutions that meet both needs
- Evaluate alt solutions
- Decide on best solution
- Implementing solutions
- Follow up
