Conflict Management Flashcards
What is conflict management according to the Army’s EO Policy?
Conflict management involves recognizing and addressing conflicts in a constructive manner to maintain effective communication and unit cohesion.
What are common sources of conflict in the military?
Common sources of conflict in the military include differences in values, goals, and expectations, miscommunication, competition for resources, and personality clashes.
What is the role of an Equal Opportunity Leader (EOL) in conflict management?
The role of an EOL in conflict management is to assist in identifying conflicts, facilitating open communication, and helping to mediate and resolve disputes.
What are some effective strategies for managing conflict?
Effective strategies for managing conflict include active listening, promoting open and honest communication, finding common ground, and negotiating mutually beneficial solutions.
How can active listening help in conflict management?
Active listening helps in conflict management by ensuring that all parties feel heard and understood, reducing misunderstandings, and building trust.
What is the importance of promoting open communication in conflict resolution?
Promoting open communication is important because it allows for the expression of concerns and viewpoints, helping to identify the root causes of conflict and facilitating collaborative problem-solving.
What are some techniques for resolving conflicts in the military?
Techniques for resolving conflicts include mediation, arbitration, negotiation, and collaborative problem-solving.
How does mediation work in conflict resolution?
Mediation involves a neutral third party who facilitates a discussion between conflicting parties to help them reach a mutually acceptable agreement.
What is the difference between arbitration and negotiation?
Arbitration involves a neutral third party who makes a binding decision to resolve a conflict, while negotiation involves direct discussions between parties to reach a voluntary agreement.
What are the benefits of effective conflict management in a military unit?
Benefits of effective conflict management include improved communication, enhanced unit cohesion, increased trust and morale, and greater overall mission effectiveness.
Why is it important for military leaders to develop conflict management skills?
It is important for military leaders to develop conflict management skills to ensure a harmonious work environment, reduce disruptions, and maintain focus on mission objectives.
