Communication Skills Flashcards
What are communication skills according to the Army’s EO Policy?
Communication skills are the abilities used in sending and receiving messages effectively, including verbal, nonverbal, and written forms of communication.
Why are communication skills important in the military?
Communication skills are important in the military because they ensure clear and effective exchanges of information, which are critical for operational success and unit cohesion.
What are the main types of communication?
The main types of communication are verbal, nonverbal, and written communication
What is verbal communication?
Verbal communication involves the use of spoken words to convey messages.
What is nonverbal communication?
Nonverbal communication includes gestures, body language, facial expressions, and other visual cues that convey messages without words.
What is written communication?
Written communication involves the use of written symbols, such as letters, emails, and reports, to convey messages.
What are some techniques for effective verbal communication?
Techniques for effective verbal communication include speaking clearly, using appropriate tone and volume, and actively listening to the other person.
How can active listening improve communication?
Active listening improves communication by showing empathy, understanding the speaker’s message, and providing feedback to ensure accurate interpretation.
What are some strategies for effective nonverbal communication?
Strategies for effective nonverbal communication include maintaining eye contact, using appropriate facial expressions, and being aware of body language.
What are some tips for effective written communication?
Tips for effective written communication include being clear and concise, organizing information logically, and proofreading for errors.
What are common barriers to effective communication?
Common barriers to effective communication include language differences, cultural misunderstandings, assumptions, and emotional biases.
How can these barriers be overcome?
These barriers can be overcome by being aware of potential obstacles, using clear and simple language, seeking clarification, and fostering an open and respectful communication environment.
Why is communication important in conflict resolution?
Communication is important in conflict resolution because it helps parties understand each other’s perspectives, identify underlying issues, and work towards mutually acceptable solutions.
What role does an EOL play in facilitating communication during conflicts?
An EOL facilitates communication during conflicts by ensuring that all parties have the opportunity to express their views, promoting active listening, and guiding discussions towards resolution.
How can military personnel develop their communication skills?
Military personnel can develop their communication skills through training, practice, seeking feedback, and learning from effective communicators.
