Conflict Management

Question 1

What is Conflict

Answer 1

A dissagreement between two or more indiviuals. It is almost inevitable that conflict would exist

Question 2

Stoner (1986)

Answer 2

Whether or not manager is working with team,individuals, conflict inevitably occurs

Question 3

Sources of Conflict

Answer 3

• Competition for Scarce resource
• Management Style
• Lack of Communication
• Clashing personalties
• Differences in Objrctives
• Conflict of Duties - workers duties may overlap

Question 4

Strategies to Deal with Conflict

Answer 4

1) Avoidance - manager may opt out to allow employees to resolve on their own
2) Smoothing - manager seeks to emphasize areas of agreement and downplay areas of disagreement
3) Compromise - each party gives up something
4) Collaboration - seeks too meet the needs and satisfy areas of concern
5) Confrontation - conflicting parties meet face to face and are forced to state or verbalize disagreements