conflict in communication

Question 1

6 stages of conflict

Answer 1

1. latent conflict- beneath surface
2. emergence
3. escalation
4. de-escalation- lets work it out
5. resolution- we have a deal?
6. reconciliation- we cool?

Question 2

5 different approaches to conflict (killman-thomas)

Answer 2

avoid
compete
collaborate
accommodate
compromise

Question 3

cascade model

Answer 3

the way in which one person’s negative conflict behavior can trigger another person’s negative behavior in such a way that their conflict patterns escalate and worsen, eventually leading to a decline in relationship satisfaction

Question 4

four horseman of the apocalypse

Answer 4

criticism
contempt
defensiveness
stonewalling

Question 5

negotiation

Answer 5

resolving differences through mutually acceptable tradeoffs, fairness