Conflict avoidance, management and dispute resolution procedures Flashcards
1
Q
what do you know about the RICS global Professional statement ‘ conflict of interest’ effective since Jan 2018?
A
member must not advise or represent a client where doing so could arise a conflict of interest
2
Q
how would you efficiently resolve potential disputes?
A
talk personally, try to understand the misunderstanding and see if we can reach an agreement
3
Q
what are your negotiation techniques?
A
as valuer on fee negotiation, normally say that the services is worth for the fee, try to know the range that client is expecting and discuss with my senior colleagues
4
Q
how would your company handle complaints? What is the procedure?
A
- acknowledge receipt 2. investigate and provide solution 3. aim to close it within 28 working days
5
Q
what are different forms of ADR
A
conciliation, negotiation, mediation
CNM
