Conflict and Dispute Resolution

Question 1

Conflict

Answer 1

can range from something minor and easily resolved to something much more intense, even violen

Question 2

Substantive conflict

Answer 2

arises over desired outcomes or processes

Question 3

Acquiescence

Answer 3

approach to dispute resolution that involves giving in to
the other party and complying with his or her demands

Question 4

Arbitration

Answer 4

type of ADR where a neutral third party, the arbitrator, acts as a judge to hear and decide the case

Question 5

Civil Rights mediation

Answer 5

Mediation offered through the U.S. Equal Employment Opportunity Commission (EEOC) to resolve employment disputes

Question 6

Community mediation

Answer 6

method for resolving a variety of disputes that arise within a community.

Question 7

Complementary Dispute Resolution (CDR):

Answer 7

Another Name for Alternative
Dispute Resolution.

Question 8

CDR

Answer 8

Complementary Dispute Resolution

Question 9

Grievance

Answer 9

A complaint about the interpretation or application of a union contract.

Question 10

Interest-based approach

Answer 10

An approach to dispute resolution that focuses on the parties’ common concerns, priorities, and preferences and seeks to achieve an integrative agreement that is beneficial to all parties.

Question 11

Mediation

Answer 11

A type of ADR where a neutral third party, the mediator, helps those involved in the dispute work through the issues and come to a mutually agreeable solution

Question 12

One-on-One/Informal dispute resolution

Answer 12

One-on-One/Informal dispute resolution: An approach to dispute resolution that involves approaching the other party to discuss the situation

Question 13

Power-based approach

Answer 13

approach to dispute resolution that involves using one’s authority or other strengths to coerce the other party to make
concessions

Question 14

Restorative Justice (RJ)

Answer 14

Restorative Justice (RJ): A method of dealing with criminals that encourages them to accept responsibility for their crimes and make restitution to their victims/their community

Question 15

RJ

Answer 15

Restorative Justice

Question 16

Rights arbitration

Answer 16

A specific form of arbitration used to resolve a dispute about the interpretation or application of a union contract.

Question 17

Rights-based approach

Answer 17

An approach to dispute resolution that seeks to apply a standard of fairness, contract, or law to resolve the dispute

Question 18

Small-claims court

Answer 18

A method of resolving private disputes under a certain dollar limit where the parties represent themselves and a judge decides the outcome of the case.

Question 19

Substantive conflict

Answer 19

Conflict that arises over desired outcomes orprocesses