Conflict

Question 1

What is Conflict?

Answer 1

Conflict is a serious disagreement that can happen between co-workers and managers and employees in the workplace

Question 2

List 5 sources of conflict

Answer 2

• Preferable treatment by management
• Poor working conditions
• Verbal abuse by management
• Unfair dismissal
• Job security issues

Question 3

What is a Trade Union?

Answer 3

An organization of employees in an industry who come together to improve their wages and working conditions

Question 3

List 4 functions of a trade union

Answer 3

• Represent individual members
• Political representation
• Ensure better working conditions and wages
• Support members

Question 4

The methods used by the trade unions during conflicts are:

Answer 4

• Work-to-rule
• Sick-out
• Protesting
• Go slow
• Strikes

Question 5

The methods used by employers during conflicts are:

Answer 5

• Union busting
• Lock out
• Refusal of negotiation
• Scab labor
• Dismiss workers

Question 6

What is Collective Bargaining?

Answer 6

This is when the representative of the trade union negotiates their terms of agreement . It is a means to reach an agreement between managers and employers.

Question 7

A Grievance is…

Answer 7

A complaint of a worker

Question 8

Two reasons why a worker will complain are when…

Answer 8

Their health is threatened and when there is a violation of the collective agreement or work rules.

Question 9

List the 5 steps of the Grievance Procedure.

Answer 9

1. The employee discusses their complaint with their supervisor
2. The employee will discuss the issue with the head of department
3. The employee and the union rep. discuss the issue with top management
4. The union rep. will seek conciliation or mediation from an independent body
5. The matter is sent to arbitration and the employer and employees have to accept the judges’ final decision

Question 10

What is Negotiation/Conciliation?

Answer 10

This is where a third party is brought in as a peacemaker to keep the conflicting parties calm and ensure the negotiation process is civil.

Question 11

What is Mediation?

Answer 11

This is when a third party is brought in to facilitate communication and develop understanding between the two parties.

Question 12

What is Arbitration?

Answer 12

This is when a third party is brought in to listen to the grievances and pass a final judgement by declaring a means of settlement which the two parties are legally bound to.

Question 13

Besides money, other forms of motivation are…

Answer 13

• Recognition for a job well done
• Promotions
• Being named employee
• Allowing them to be creative

Question 14

How can managers communicate with their employees?

Answer 14

They can encourage feedback by having regularly scheduled meetings to allow the workers to voice their concerns and views or have an open door policy

Question 15

Some examples of adequate working conditions are:

Answer 15

• Ventilation
• Proper lighting
• Working bathrooms

Question 16

One way management can facilitate fairness is by…

Answer 16

Developing equal opportunities for all employees regardless of gender or race

Question 17

Managers must show compassion to their employees by…

Answer 17

Trying to understand each employee and their various issues

Question 18

How can management practice good leadership?

Answer 18

They can guide their employees with fairness and compassion so that they will be trusted and respected by their employees.