Concepts and Nature of Communication

Question 1

It is a two way
process of exchanging ideas or
information.

Answer 1

Communication

Question 2

Communication is carried out with some purpose
or objective. The communication activity of an
organization fall into three broad categories:
1.
2.
3.

Answer 2

1. Organizational Communication
2. Interorganizational Communication
3. Personal Communication

Question 3

This takes place within an organization. It takes place in the
form of orders, circulars, notices, emails, etc.

Answer 3

Organizational

Question 4

This takes place between a business organization
and people outside the organization. It can take
place in the form of company presentations,
advertisements, displays, project reports, etc.

Answer 4

Interorganizational Communication

Question 5

This communication is undertaken without a
specific objective. Personal conversations,
gossip, or grapevine communication.

Answer 5

Personal Communication

Question 6

List down the 12 Importance of Business Communication:

Answer 6

1. Basis for planning
2. Motivation to work
3. Job satisfaction
4. Coordination
5. Commitment to organizational
   objectives
6. Adaptability to external
   environment
7. Internal functioning of an
   enterprise
8. Healthy industrial relations
9. Helps in performing managerial
   roles
10. Facilitates leadership
11. Training and development
12. Substance to organizational
    existence

Question 7

Employees are motivated to work if their needs are satisfied.

It is a one of 12 Importances of Business Communication

Answer 7

Motivation to work

Question 8

____________________ is the basic function of management.

Answer 8

Basis for planning

Question 9

Exchange of information develops
trust, confidence and faith
amongst managers and
subordinates.

It is a one of 12 Importances of Business Communication

Answer 9

Job satisfaction