CompTIA A+ 1101 - 5.0 Hardware and Network Troubleshooting

Question 1

Printer Connectivity Issues

Answer 1

Verify network status of printer - Does it have an IP address on the control panel?

Test printing function - Run a test page off the control panel on the printer

Replace cables / Forget Network - Hardware or config may be faulty

Power cycle

Question 2

Access Denied (Printers)

Answer 2

Check User Permissions

Check Anti-Virus

Check Spool Folder Permissions

Question 3

Multiple Misfeed / No Feed

Answer 3

Check pickup/separation pads

Improper page size, gauge

Question 4

Paper Jam

Answer 4

Identify where jam occurs

Slowly pull paper out

Question 5

Grinding Noise (Printers)

Answer 5

Reseat cartridges & rollers

Clean Debris

Maintenance Kit for lasers

Check carriage/clutch on Inkjet

Question 6

Vertical/Horizontal Lines (Printers)

Answer 6

Clean/Replace feed rollers

Replace Imaging Drum

Question 7

Toner not fused

Answer 7

Replace Fuser unit

Question 8

Double/Echo Images (Printers)

Answer 8

Replace Imaging Drum

Question 9

Incorrect Chroma Display (Printers)

Answer 9

Check Cartridges and run a calibration

Question 10

Colour Missing

Answer 10

Check Cartridges

Replace Toner

Question 11

Faded Print

Answer 11

Replace Toner

Question 12

Blank Pages

Answer 12

Software/Driver Issues

Tape still on toner

Question 13

White Stripes

Answer 13

Toner distribution

Replace transfer roller

Question 14

Black Stripes/Page

Answer 14

Replace charge roller

Power supply fault

Question 15

Speckling

Answer 15

Clean inside of printer

Question 16

User can’t Install Printer

Answer 16

Elevated Permissions needed

Change Group Policy to allow installation of signed drivers

Check driver type

Check the print spooler service is running

Question 17

Location of Print Spool Folder in Windows

Answer 17

%systemroot%\System32\Spool\Printers

Question 18

CompTIA Troubleshooting Methodology

IETEVD

Answer 18

1) Identify the problem
2) Establish a theory of probable cause
3) Test the theory to determine the cause
4) Establish a plan of action to resolve the problem and implement the solution
5) Verify full system functionality, and, if applicable, implement preventive measures
6) Document findings, actions and outcomes

Question 19

Garbled Print

Answer 19

Check drivers, cycle the power and check font settings

Question 20

Multiple Jobs Pending

Answer 20

Check paper supply, jams, feed. Restart and clear queue

Question 21

Hole Punch Issues

Answer 21

Check the maximum paper depth

Question 22

Incorrect Page Orientation

Answer 22

Check print settings on PC

Question 23

Stapler Issues

Answer 23

Check the maximum paper depth; clear jammed staples