Competitive advantages

Question 1

Competitive advantage of flexibility

Answer 1

Products and services which satisfy the widest range of possible customers

Question 2

Competitive advantage of technology

Answer 2

More sophisticated and advanced products and services

Question 3

Competitive advantage of quality

Answer 3

High quality products and services

Question 4

Competitive advantage of speed

Answer 4

Faster delivery time and shorter waiting time for customers

Question 5

Competitive advantage of cost

Answer 5

Lowest price

Question 6

Competitive advantage of reliability

Answer 6

Highly serviceable products

Question 7

Competitive advantage of responsiveness

Answer 7

Fast response time to new customer requirements

Question 8

Competitive advantage of dependability

Answer 8

Consistent good service

Question 9

Operational requirement of reliability

Answer 9

Good systems and resources maintenance, rapid response to problems with new products and services, high process quality

Question 10

Operational requirement of responsiveness

Answer 10

Rapid new product development

Question 11

Operational requirement of dependability

Answer 11

Ability to repeat processes and systems at a high level