Company working policies and procedures Flashcards
What are some examples of a companies policy in regards to behavior
language and attitude and client relationships
What are examples of effects in performance with poor timekeeping?
poor timekeeping can be detrimental to many other members of staff including ones self
Why should there be a dress code policy in the workplace?
to promote professional image
What is a contract of employement
a legally binding agreement between employer and employee can be verbal or written
if verbal an employer must give a written statement of main terms and conditions
What should be included in a contract of employement
holiday allocation scale of pay basic working hours Pensions and pension schemes notice of rights
When should a company implement a health and safety policy?
All companies with 5 or more employees are required by law to set out their health and safety policy
What should be included in a health safety policy?
Bribery Bullying and harassment Disciplinary and grievance procedures equality and diversity Maternity, Paternity and adoption redundancy
What are limits to responsibility?
Limits to authority
Ultimately the employer is responsible for the acts or omissions of their employees including financial or legal repercussions
Under what age are apprentices younger than not aloud to make decisions that are beyond their capabilities
Apprentices younger than 18 are not permitted to make decisions beyond their capabilities
Key term - Limit of authority
Ensures actions are undertaken by people with the right knowledge and experience
Key term - profitability
The degree to which a job produces profit or financial gain
Key term - Customer retention
Methods of keeping customers returning for business
