Communication methods in work stations

Question 1

What is oral communication?

Answer 1

Also known as verbal communication
Less formal than written although can be legally binding
Typically followed up in writing as difficult to prove

Question 2

What are some uses for oral communication?

Answer 2

useful for ensuring a clients expectations are met

Question 3

What is written communication?

Answer 3

Written communication is any form of non-verbal communication including email SMS and letters