Company Officer - Communications

Question 1

The four most common forms of communication within the fire and emergency services are______.

Answer 1

Informal interpersonal, oral, written, and incident scene communications.

Question 2

Interpersonal communication takes place between individuals every day in casual conversation and has the following characteristics:
-
-
-
-

Answer 2

Casual language.
Casual non verbal clues.
Frequent changes of the speaker and listener roles.
Spontaneity.

Question 3

The tone of the conversation can change based on___________.

Answer 3

The perceptions of the two parties.

Question 4

Interpersonal communication consists of the following five basic elements:

Answer 4

Sender
Message
Receiver
Feedback to sender
Interference.

Question 5

If the feedback is verbal, the receiver becomes the sender and_______________.

Answer 5

Relates a new message to the original sender, who becomes the receiver.

Question 6

Senders encode their message based on_______.

Answer 6

Their educational level, position of authority, personal or ethnic background, and other characteristics.

Question 7

Failure to actively monitor feedback can be a major cause of____.

Answer 7

Interference.

Question 8

There are five general purposes for interpersonal communication:

Answer 8

To learn, to relate, to influence, to play, and to help.

Question 9

Word selection is particularly important when________.

Answer 9

Speaking to people who do not have shared experience with the speaker.

Question 10

Practicing the following guidelines will help company officers to hone their verbal communication skills:

Answer 10

Engage in dual perspective.
Take responsibility for personal feelings and thoughts.
Show respect for the feelings and thoughts of the other person.
Try to gain accuracy and clarity in speaking.
Be aware of any special needs of the receiver.
Avoid speaking or addressing a problem while angry or emotional.

Question 11

Speech communication research indicates that non verbal communication transmits ___ percent of any message: ___ percent is body language while __ percent is vocal tone and inflection.

Answer 11

93, 55,38.

Question 12

Only ___ percent of the transmitted message is actually verbal communication.

Answer 12

7

Question 13

Non verbal communication consists of the following elements:

Answer 13

Body language
Vocal tone and volume
Personal appearance

Question 14

Non verbal communication can project a person’s self perception,______,_____,_______.

Answer 14

Emotional state, approachability, or cultural background.

Question 15

Many native American and Asian societies believe that_______.

Answer 15

It is disrespectful to make direct eye contact with a person who is not of the same status.

Question 16

The face can show the six basic emotions:

Answer 16

Happiness,sadness, surprise, fear, anger, and disgust.

Question 17

The primary types of speeches and presentations for company officers include:

Answer 17

Persuasive
Informative
Instructional

Question 18

Persuasive speeches may be difficult to develop and yet_________.

Answer 18

Can ve the most important speeches an officer can give.

Question 19

The following can serve as the basic outline for persuading a group:

Answer 19

1. Gain the audience’s attention with an introduction.
2. Describe a problem ands demonstrate the need for a change in the current situation.
3. Present the best solution, provide information and evidence to illustrate how to accomplish the goal.
4. Describe the best solution, where it has been successfully used before( is thats the case) example of the results and how it will affect the members of the audience.
5. Provide thr audience with the basic steps needed to accomplish a change, which is the basis of the conclusion of the speech.

Question 20

Informative speeches are____.

Answer 20

The easiest to develop when supporting data is compiled and analyzed.

Question 21

The topics a speech covers classifies them as informative. These topics include:

Answer 21

Ideas
Objects 
Procedures
People
Events

Question 22

The steps of the speech preparation process include:

Answer 22

Step 1 select the topic
Step 2 determine the purpose
Step 3 generate ideas
Step 4 develop the central idea
Step 5 gather supportive evidence
Step 6 organize the speech
Step 7 rehearse the speech
Step 8 deliver the speech
Step 9 evaluate the speech

Question 23

The appearance and quality of the document gives the reader an impression of __________.

Answer 23

The ability and credibility of the company officer and the organization.

Question 24

The first step in writing any document is to__________.

Answer 24

Determine thr audience, scope, and purpose.

Question 25

An audience focused document is written to ____________.

Answer 25

The needs, concerns, and level of undertsanding of the readers.

Question 26

The document’s scope is___________.

Answer 26

The subject (topic or thesis statement) and how broad or narrow the coverage of it is.

Question 27

Commpn technical writting practices requires that outlines must be balanced with a minimum of ___ points under each heading.

Answer 27

Two.

Question 28

If there is only one point, it becomes part of the heading and _________.

Answer 28

Is not included as a separate entry.

Question 29

Headings should be expressed in_______.

Answer 29

Parallel form.

Question 30

Each paragraph needs to contain a topic sentence that___________.

Answer 30

Announces and controls the content of the paragraph.

Question 31

The topic sentence may occur at________.

Answer 31

The beginning, in the middle, or at the end of the paragraph.

Question 32

The number of paragraphs depends on the number of ________ in the outline.

Answer 32

Subdivisions.

Question 33

Very long paragraphs tend to slow the reader, while short ones create an impression of ______.

Answer 33

A choppy and disjointed document.

Question 34

The average paragraph is______ words long, equating to a topic sentence and _____ supporting sentences.

Answer 34

75 to 125, four to five.

Question 35

Memos are vaulable because _______.

Answer 35

They commit the writer to a certain course of action and provide a chain of communication and evidence of action on a specific topic.

Question 36

An email should only address ____ and never use string emails to___________ not identified in the original communication.

Answer 36

One issue, address issues.

Question 37

The majority of memos or emails can be written to give the following six pieces of information.

Answer 37

Who
What
When
Where
Why
How

Question 38

The accepted formst for most business letters consists of the following parts:

Answer 38

Heading
Opening
Body
Closing

Question 39

The first step in preparing a narrative report is_________.

Answer 39

To determine the purpose of the report.

Question 40

Next, the writer must decide_________.

Answer 40

Who the intended audience will be.

Question 41

The writer then determines the format of the report. Types of narrative reports include:

Answer 41

Justification 
Recommendation 
Progress
Progress and Justification 
Description

Question 42

At least ___ subtopics support__________.

Answer 42

Two, each main topic in the outline.

Question 43

The two primary types of repeater systems include__________.

Answer 43

Apparatus mounted and those prepositioned in specific geographical areas.

Question 44

Communication procedures must accomplish two objectives:

Answer 44

Establish the use of specific common terms

Establish a system of transmitting periodic progress reports to keep all units current on the progress of an incident.

Question 45

The five Cs of radio communication include:

Answer 45

Concissness 
Clarity 
Confidence
Control
Capability

Question 46

Understanding - decoding the message and assigning meaning to it involves the following actions:

Answer 46

Organizing the message into a logical pattern
Interpreting nonverbal clues
Asking questions to clarify meaning.