Company officer CH3 Flashcards
It is important to understand that no single ___ is the answer for every circumstance.
trait
The first step in developing leadership skills is to study ______ and develop your own list of leadership traits.
successful leaders.
Another method involves an anonymous survey of the company officer’s subordinate, peers, and superiors in a ______ that includes objective responses to questions about the officer’s leadership traits. This method too is very subjective.
360-degree feedback evaluation.
Along with these personality characteristics, leaders can take the following eight steps to create a command presence:
Step 1: determine what the situation is
Step 2: know what resources are available to apply to the situation
Step 3: develop the strategy and tactics required to resolve the situation
Step 4: listen to all points of view
Step 5: make the decision
Step 6: implement the decision
Step 7: evaluate the decision and modify as necessary
Step 8: take responsibility for the decision
(sometimes called moral philosophy) are the agreed-upon philosophical principles that define what is correct and proper behavior for the members of a society.
Ethics
Ethical standards express _______________.
the level of conduct all members of society are expected to follow.
Ethics:Three step check
Step 1: is it legal
Step 2: is it fair to all concerned
Step 3: how will it make me feel about myself
The responsibility for the development of an ethical culture within the organization belongs to______________.
everyone in the organization.
At the company level, the fire officer should work to create an ethical culture in the relationship between _______.
crew members.
Includes the processes of directing, overseeing, and controlling the activities of other individuals.
supervision
Refers to the administration and control of projects,programs, situations, or organizations.
management
Lack of consistency undermines a company officer’s ________.
authority and ability to lead
A company officer’s priorities are based primarily on the services provided and ________.
the mission of the organization
The first line supervisor should categorize activities into three levels of priority:
emergency response, preparation for emergency response, and organizational duties.
company officers who establish priorities for personnel and relate those priorities to their job functions are more likely to frame______.
their expectations clearly.
Company officers should counsel employees when necessary and listen to their concerns and solutions in order to mitigate ___________.
tension between units members
team diversity is the best tool for combating ____.
groupthink
The acronym SMART can be used to establish objectives that are:
Specific Measurable Attainable Realistic Timely
Employees should be involved in establishing goals and objectives using one of three methods:
- Require the employee to accomplish a specific task
- Delegate tasks
- Use democratic leadership principles
A company officer guides the individuals in the group and focuses their efforts on becoming a cohesive team. This journey usually follows a four-stage development model that includes
forming, storming, norming and performing
- employees are initially uncertain of their roles in the group
forming
- conflict may result at this stage as members jockey for informal leadership or attempt to exert their own influence over the group.
storming
- the group establishes and adheres to its own set of norms and values.
norming
- the supervisor works to maintain team spirit as the group accomplishes its objectives.
performing
