Company officer CH3

Question 1

It is important to understand that no single ___ is the answer for every circumstance.

Answer 1

trait

Question 2

The first step in developing leadership skills is to study ______ and develop your own list of leadership traits.

Answer 2

successful leaders.

Question 3

Another method involves an anonymous survey of the company officer’s subordinate, peers, and superiors in a ______ that includes objective responses to questions about the officer’s leadership traits. This method too is very subjective.

Answer 3

360-degree feedback evaluation.

Question 4

Along with these personality characteristics, leaders can take the following eight steps to create a command presence:

Answer 4

Step 1: determine what the situation is
Step 2: know what resources are available to apply to the situation
Step 3: develop the strategy and tactics required to resolve the situation
Step 4: listen to all points of view
Step 5: make the decision
Step 6: implement the decision
Step 7: evaluate the decision and modify as necessary
Step 8: take responsibility for the decision

Question 5

(sometimes called moral philosophy) are the agreed-upon philosophical principles that define what is correct and proper behavior for the members of a society.

Answer 5

Ethics

Question 6

Ethical standards express _______________.

Answer 6

the level of conduct all members of society are expected to follow.

Question 7

Ethics:Three step check

Answer 7

Step 1: is it legal
Step 2: is it fair to all concerned
Step 3: how will it make me feel about myself

Question 8

The responsibility for the development of an ethical culture within the organization belongs to______________.

Answer 8

everyone in the organization.

Question 9

At the company level, the fire officer should work to create an ethical culture in the relationship between _______.

Answer 9

crew members.

Question 10

Includes the processes of directing, overseeing, and controlling the activities of other individuals.

Answer 10

supervision

Question 11

Refers to the administration and control of projects,programs, situations, or organizations.

Answer 11

management

Question 12

Lack of consistency undermines a company officer’s ________.

Answer 12

authority and ability to lead

Question 13

A company officer’s priorities are based primarily on the services provided and ________.

Answer 13

the mission of the organization

Question 14

The first line supervisor should categorize activities into three levels of priority:

Answer 14

emergency response, preparation for emergency response, and organizational duties.

Question 15

company officers who establish priorities for personnel and relate those priorities to their job functions are more likely to frame______.

Answer 15

their expectations clearly.

Question 16

Company officers should counsel employees when necessary and listen to their concerns and solutions in order to mitigate ___________.

Answer 16

tension between units members

Question 17

team diversity is the best tool for combating ____.

Answer 17

groupthink

Question 18

The acronym SMART can be used to establish objectives that are:

Answer 18

Specific
Measurable
Attainable
Realistic
Timely

Question 19

Employees should be involved in establishing goals and objectives using one of three methods:

Answer 19

• Require the employee to accomplish a specific task
• Delegate tasks
• Use democratic leadership principles

Question 20

A company officer guides the individuals in the group and focuses their efforts on becoming a cohesive team. This journey usually follows a four-stage development model that includes

Answer 20

forming, storming, norming and performing

Question 21

• employees are initially uncertain of their roles in the group

Answer 21

forming

Question 22

• conflict may result at this stage as members jockey for informal leadership or attempt to exert their own influence over the group.

Answer 22

storming

Question 23

• the group establishes and adheres to its own set of norms and values.

Answer 23

norming

Question 24

• the supervisor works to maintain team spirit as the group accomplishes its objectives.

Answer 24

performing

Question 25

Adjourning is

Answer 25

the planned (sometimes unplanned) termination of the group task

Question 26

The company officer should begin with small attainable projects if unit members have not experienced the empowerment process previously. The following steps can be used:

Answer 26

Step 1: identify the problem. the solution must be attainable.

Step 2: state that all solutions will be considered but the best one will be adopted.

Step 3: Explain the reality that outside forces may prevent the adoption of some results.

Question 27

______ is the process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance.

Answer 27

coaching

Question 28

The following four-step method of counselling can be used:

Answer 28

Step 1: describe the current performance

Step 2: describe the desired performance

Step 3: gain a commitment for change

Step 4: follow up the commitment.

Question 29

Some business texts suggest that a mentor should not be a ______ to the subordinate.

Answer 29

direct supervisor

Question 30

Acknowledge the accomplishment of objectives _____.

Answer 30

as soon as possible

Question 31

For this manual , we will address the management process to include the following four functions:

Answer 31

• planning
• organizing
• directing
• controlling

Question 32

An effective company officer must possess the following management skills:

Answer 32

• administrative skills
• human and communication skills
• conceptual and decision making skills

Question 33

________ determines in advance what an organization, a group, or an individual should do and how it will get done. It is the foundation of the management process.

Answer 33

planning

Question 34

_____ should be documented in a timely manner.

Answer 34

planning

Question 35

Plans are generally classified based on the frequency with which they are ___.

Answer 35

used

Question 36

planning, organizing, controlling, and evaluating skills are required to complete a ____.

Answer 36

task

Question 37

an evaluation method that incorporates feedback from multiple sources such as the worker, his peers, superiors, subordinates and customers.

Answer 37

360 degree feedback evaluation

Question 38

a commonly encountered variety of unethical behavior is lying. there are four main reasons for lying:

Answer 38

basic needs
affiliation
self-esteem
self gratification

Question 39

____ is a proactive approach to managing, as the company officer applies the concepts of leading and supervising.

Answer 39

directing

Question 40

Plans are generally classified based on the frequency with which they are used. two broad categories are established: standing plans and single use plans. Plans may also be categorized as ___,__,__, and___

Answer 40

strategic
tactical
operational adm
contingency

Question 41

a statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project.

Answer 41

program evaluation and review technique (PERT) chart