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Company Info Flashcards

1
Q

Go Beyond ‘Purpose’?

A

Supercharge NZ’s success socially, economically, and environmentally

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2
Q

Go Beyond ‘Promise’?

A

Connect NZ’ers with each other, and NZ with the world, through a liberating travel experience

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3
Q

Go Beyond ‘Objective’?

A

Create a world class organisation by delivering cultural, customer, and commercial excellence

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4
Q

5 core strategic initiatives?

A
  • Customers at the core - put them at the heart of everything we do
  • Expand the travel experience - pursue opportunities to reinforce our core business
  • Execute the plan - grow our business by developing our Pacific Rim markets
  • Fighting Fit - be efficient and agile as we grow
  • Winning Team - embed high performance, high engagement culture

(CEEFW)

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5
Q

5 Leadership Behaviours - Objectives

A
  • Passion for People - builds talent and teams
  • Own it - Acts with accountability and responsibility
  • Aim High - has a growth and results mindset
  • Know your customer - Operates with acute customer focus
  • Step Up - Executes with excellence

(POAKS)

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6
Q

How many aircraft? Av Age? On Order? (As at 31 Dec)

A 
777-300 - 7 (5.7yrs)
777-200 - 8 (11.7yrs)
787-9 - 11 (1.9yrs) on order 2
A320 Short - 13 (13.4yrs)
A320 Dom - 17 (3.9yrs)
A320 NEO - on order 13
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7
Q

How many flights international destinations, how many destination and what is their biggest market?

A 
o	31 (Chicago to come)
o	Australia is the biggest market at nearly 200 flight per week.
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8
Q

How many employees?

A
  • Over 11,000 (close to 11,800)
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9
Q

Principle activity of Air NZ Group is…?

A
  • Operation of domestic and international passenger transport and cargo
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10
Q

Air NZ group vision?

A

Strive to be number one in every market we serve by creating a workplace where teams are committed to our customers in a distinctively NZ way, resulting in superior industry returns.

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11
Q

Guiding principles of Air NZ Group?

A
  • Customers airline of choice, to from and within NZ
  • Build competitive advantage in all our businesses through creativity and innovation of our people
  • Champion and promote NZ and its people, culture, and businesses at home and overseas
  • Work together as a great team committed to the growth and vitality of our company and NZ
  • Our workplaces will be fun, energizing and where everyone can make a difference
Airline of choice
Competitive advantage in all our business
Champion NZ
Work together as a team
Fun
(ACCWF)
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12
Q

When did Air NZ start?

A

1940 - TEAL

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13
Q

When did NAC start?

A

1947 - with 40 Sqn disbanded aircraft (along with others)

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14
Q

When did TEAL and NAC combine to be Air NZ?

A

Apr 1978

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15
Q

When was TEAL renamed Air NZ?

A

1965

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16
Q

When did Govt sell Air NZ to Brierly consortium (QANTAS, JAL)?

A

1989

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17
Q

When did Air NZ join Star Alliance?

A

1999

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18
Q

Benefits of Star Alliance?

A

Access to route network in key markets, valuable network and loyalty benefits to customers. Largest alliance. Air Canada, United, Lufthansa, Singapore, US Airways., Swiss, Thai.
600 million global passengers

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19
Q

What initiatives have Air NZ pursued in the past for a better experience for the customer?

A
  • Skycouch 2010
  • Herring Bone business class seat configuration (lie-flat, easy aisle access)
  • Short haul fair remodelling 2002 - lower fares, simplified booking rules, internet sales focus, improved loyalty benefits
  • Seats to suit’ 2010 e.g. seat+bag
  • Airpoints dollars - book any seat anytime
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20
Q

When listed on stock exchange?

A

1989

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21
Q

On Aussie stock exchange?

A

Yes - 2002

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22
Q

How many domestic destinations (group)?

A

20

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23
Q

What community activities do Air NZ do?

A
  • destination brand development & trade familiarisations
  • conservation volunteering
  • Airpoints to Schools
  • Disaster relief when required
24
Q

Air NZ’s commitment to Air New Zealander’s

A

Committed to providing a safe workplace, ensuring diversity in leadership, being a talent incubator for the wider economy and fostering a culture that delivers a highly engaged workforce.

25
Q

What award has Air NZ won for its approach to its employees?

A

Yes, 2017, most attractive employer in NZ in Randstad Awards.

26
Q

What initiatives are Air NZ doing for their employees?

A
  • Advance Maori throughout their organisation
  • Health & Safety well-being
  • Employee engagement
  • Diversity and Inclusion
  • Talent Incubator
  • Employee participation in sustainability
27
Q

When does Air NZ want to have carbon neutral growth by?

A

2020

28
Q

What % of global emissions is from the aviation industry>

A

2%

29
Q

What are the IATA commitments for fuel efficiency and carbon emissions?

A
  • 1.5% annual fuel efficiency improvement between 2010 and 2020
  • Carbon neutral growth from 2020
  • A reduction in 50% in net emissions by 2050 compared to 2005 levels
30
Q

Most effective way to reduce emissions?

A
  • Operating a modern and efficient fleet
31
Q

How much does Air NZ plan to invest in new and more efficient aircraft?

A
  • approx $1.5 billion
32
Q

What were the results of the IATA Operational Efficiency Team’s on-site Air NZ review of carbon management performance against international best practice?

A
  • Average airline carbon reduction measures identified by IATA are 5%, Air NZ were 1.46% (37,000 tonnes per annum) meaning well on the way
33
Q

What initiatives to help reach further carbon emissions with Airways and CAA are being done?

A
  • Tailored arrivals and departures

- Route optimization

34
Q

How is carbon offsetting achieved at Air NZ?

A
  • They have been meeting legal obligations for offsetting for domestic aviation fuel use, and customers have the opportunity to voluntarily offset their flights.
35
Q

What are some of the operational initiatives for sustainability?

A
  • Electricity (43% reduction since 20111)
  • Waste (76% diverted from landfills in AKL in 2017, aim is 100% by end of 2020)
  • Inflight Waste - Recyclable coffee cups, 49% dry cabin international waste now recycled, reuse untouched inflight products.
  • Uniforms recycling
  • Furniture donated to not-for-profit groups
  • Electric vehicle programme
  • Reconfig lighter weight baggage containers in 777/787 to be lighter
36
Q

Who does Air NZ work with to promote nature and science within NZ?

A
  • DOC (supporting biodiversity projects, funding marine monitoring) and NZ Antarctic Research Institute (commenced 2016 a three year eco-systems project)
37
Q

Why is Air NZ key to NZ business?

A

For NZ businesses to succeed, global connectivity is critical. Air NZ provides access to key markets and Air NZ also incorporates NZ products into the customer experience.

38
Q

How much air freight NZ exports are carried on Air NZ and to how many destinations?

A
  • 35%

- Access to 120 destinations

39
Q

What does Air NZ spend annual across the global supply chain?

A
  • Approx $1.2 Billion
40
Q

How does Air NZ ensure procurement team buys from ethical suppliers?

A
  • Supplier code of conduct, based on UN principles. 88.7% assurance but aim is 100% by 2020.
41
Q

Any language awards recently?

A
  • Maori language awards 2016 - for efforts to increase use to Te Reo.
42
Q

How many passengers took up the voluntary carbon offset in 2017?

A
  • 40,000
43
Q

Where does Air NZ stand in corporate social responsibility for embedding sustainability management capabilities?

A
  • Top 3
44
Q

% in 2017 of females on senior leadership and any awards?

A
  • 39% - Winner for empowerment award innovative responses to empowering woman in the workplace - team and diversity awards NZ 2017
45
Q

Award for sustainable business?

A
  • Supreme Award winner, Sustainable business networks NZI greatest contribution to a sustainable NZ award.
46
Q

Does Air NZ meet ICAO noise standards?

A

Yes

47
Q

What noise reduction options has Air NZ recently undertaken?

A
  • A320 noise reducing vortex generators
  • Changing tracks and times around AKL and CH (at the cost of more fuel/time)
  • Efficient GPS approaches
48
Q

What is the significance of Air NZ’s brand?

A
  • The brand defines Air NZ. One brand, one purpose, one culture and one story.
49
Q

What are Air NZ’s brand values? (4)

A
  • Can Do (Being resourceful and proactive)
  • Be Yourself (being honest and believing in the values)
  • Share Your New Zealand (represent the best parts of NZ and all it stands for)
  • Welcome as a Friend (always serve customers with warmth and respect)

(CBSW)

50
Q

What does it mean to be ‘liberating’?

A
  • Braking convention, fresh thinking, making the world of travel easier and more enjoyable for our travellers. removing bumps and barriers, and boredom that other airlines see as inflexible.
51
Q

Who is on the current EXCO (Executive Committee)?

A
  • CEO Christopher Luxon
  • CPO - Jodie King
  • Bruce Parton - COO
  • David Morgan - Chief Ops Integrity & Standards Officer
  • Mike Tod - Chief Marketing and Customer Officer
  • Nick Judd - Chief Strategy, Networks and Alliance Officer
  • John Whittaker - Chief Air Operations and People Safety Officer
52
Q

Average Air NZ fleet on time performance?

How compared to Aussie airlines?

A
  • In the 70s for Intl long haul
  • Around the 80s for everything else
  • Dips so far this year - 787 interruptions and WX?
  • Aussie in low 80s for March 18
53
Q

Air NZ Awards in 2017? Plus recent 2018?

A

2018
Australia’s most reputable company - 2nd year running

2017
Airline of the Year - AirlineRatings.com

Top Airline in the World - Condé Nast Traveler Readers’ Choice Awards

OneSmart, Travel Money Card of the Year - Canstar Travel Money Awards

Innovation Award - Technology Solutions Awards

Best Premium Economy Class - Trip Advisor Travellers’ Choice Award

Australasia’s leading airline - World Travel Awards

Number one corporate reputation in New Zealand - Colmar Brunton Corporate Reputation Index

New Zealand’s most reputable company - AMR NZ Corporate Reputation Index

Supreme Award Winner - Maori Language Awards

New Zealand’s most attractive employer - Ranstad Award

Empowerment Award - Diversity Works New Zealand

54
Q

How many turbo prop?

A

49

55
Q

Total aircraft (group), number on order and average age?

A
  • 105
  • 27 on order (13 Neo, 2 787, 12 ATR 600s)
  • Average age = 7.1 years
56
Q

How many passengers per year?

A

15 million

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