✔️ [Comp] Communication Flashcards
Components of a message apart from its words. This could include physical gestures and posture and vocal tones, volume, and speed.
Nonverbals
In communication, any factor that can disrupt the sending and receipt of a message—for example, physical factors such as loud environments, cultural factors such as a distinctive accent, or cognitive factors such as the use of unfamiliar jargon.
Noise
Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest and reactions to the message and speaker.
Active listening
Process of constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take a certain action.
Framing
How does an HR professional reduce the impact of noise?
By actively checking that their message has been recieved; such as asking questions to their audience
Effective communicators plan ahead to minimize noise.
Changing the way an audience sees or feels
Reframing
Example: When an HR professional manages an employee’s discouragement over a change in the workplace by pointing out benefits and opportunities created by the change
Examples of effective feedback
includes specific examples of actions that have been observed—statements that have been made, reports that were late or incomplete, nonverbals that send contradictory messages, and so on. Generalizations are ineffective: “You always interrupt people.” Statements that emphasize that the feedback is based on your perceptions tends to be more effective: “I noticed today that you talked over certain people in our team meeting, and they sounded frustrated by this.
Way to help deliver negative feedback
Incorporate an opportunity for the employee as part of that discussion to express his/jer own goals or hoped for results
Mode of communication that’s distracting if used too much
Text message
