Communications Skills for Phlebotomists Flashcards
Nonverbal communication is also known as
Body language
The three types of listening are evaluative, active, and
Passive
Which of the following is NOT part of the communication cycle?
Witness
Which of the following is the definition of the term prejudice?
Holding a negative opinion about an individual because of his or her beliefs
When dealing with a seriously ill patient, you should
Avoid empty promises
One of the greatest barriers to communication is
Stress
When communicating with very young patients, you should
Explain any procedure in very simple terms
Which of the following defense mechanisms is defined as putting unpleasant events, feelings, or thoughts out of one’s mind?
Repression
Which of the following types of materials should you use when dealing with visually impaired patients?
Large print
Positive communication includes
Encouraging patients to ask questions
Which of the following is NOT an example of negative communication?
Looking directly at patients when you speak to them
Speaking clearly and articulating carefully are known as
Enunciation
The redirection of an emotion or impulse from its original object to another object is referred to as
Displacement
An example of negative communication is
Mumbling
Good communication techniques include
Demonstrating respect
